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Replying to:
jltayl213
1 Copper

Win10 - Device Unknown (Inspiron 5748)

After upgrading my Inspiron 5748 laptop from Windows 7 to Windows 10, I have 3 entries in the Device Manager listed as "Unknown Device". I've tried deleting them, letting the system "discover" them, & installing the driver(s) but to no avail.

I've attached a synopsis of my system & the error messages. any help would be greatly appreciated.

1.   Number of Devices - 3

2.   Windows Version

Windows 10, v1703, Build 15063.296

3.   Device Manager

A.   Unknown Device Properties

                 i.     General

Device Type: Other devices

Manufacturer:     Unknown

Location:        on PCI Express Root Complex

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

               ii.     Details

Property   Device instance path

Value       ACPI/INT33C2/1

              iii.     Events

a)    Timestamp     Multiple due to several attempts to find/install driver

Description    Device install requested

Information    Device ACPI\INT33C2\1 requires further installation.

b)    Timestamp     Multiple due to several attempts to find/install driver

Description    Device configured (null)

Information    Device ACPI\INT33C2\1 was configured.

Driver Name: null

Class Guid: {00000000-0000-0000-0000-000000000000}

Driver Date:

Driver Version:

Driver Provider:

Driver Section:

Driver Rank: 0x0

Matching Device Id:

Outranked Drivers:

Device Updated: false

Parent Device: ACPI\PNP0A08\0

c)    Timestamp     Multiple due to several attempts to find/install driver

Description    Device deleted

Information    Device ACPI\INT33C2\1 was deleted

Class Guid: {00000000-0000-0000-0000-000000000000}

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