You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps:
Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.
Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:
* No external devices (printer, USB drive, SD card, DVD) should be connected.
* All other programs should be closed and documents saved.
* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update.
Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application.
Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.