Can you connect to the desktop using a computer via RDP?
In Control Panel, navigate to Windows Firewall > Advanced Settings > Inbound Rules > Remote Desktop (TCP-In), verify Allow Connections is checked from the properties.
Let me know if this helps. If it does not, please send me a PM with your email address so I can send you details on how get a log from the Companion.
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com