Reply to Message

Reply to Message

View discussion in a popup

Replying to:
jeking3
1 Nickel

Re: XPS 15 9570 Keyboard Skipping Keys

I received a 9570 that randomly powered off so I asked Dell to send me another one.  They did, and it experiences the same issue you described.  Randomly key clicks do not register.  In speaking with their support they were okay with me swapping the keyboard from the bad unit with the one I have, and if it still happens it's clearly a firmware issue.  And if it is, they need to fix it for sure.

0 Kudos