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MRRO
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Re: XPS 15 9570 Keyboard Skipping Keys@

@DELL-Justin C

This is wholly unsatisfactory.

It is insulting that Dell engineering is fully aware of a product defect rendering it unusable but is unwilling to commit to a timely resolution.

Left only with a nebulous expectation of future commitment, consider how those affected perceive such a refusal. 

This is how you lose lifelong customers. 

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