I am glad I saw this message. My XPS 9550 that my kids use has the same issue with the keyboard popping out. It's gotten really worse over the last few days. After reading your comments I called Dell and I was furious to hear from the CSR that the 'special promo' of replacing the battery ended 2 weeks ago?! I have a potential fire hazard in my hands and Dell is refusing to replace the battery. Can someone help me explain navigate this issue with Dell?