Thanks. I have taken the battery out. I can't believe Dell will not replace the battery knowing there are potentially hundreds of thousands of laptops out there. Also, when I asked the rep why did I not receive an email, I was told emails were sent out to only a certain batch received it and the deal ended 9/30/18, without a warning.
Dell's customer service has gotten bad to worse and it's one reason I will never go for another dell product in my life.