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1 Copper

Re: XPS 9370 Display and keyboard automatic brightness (and

I faced the same issue after purchasing the XPS 13 9370 a few months ago. I saw that my keyboard backlight turned off after just 15 seconds if I didn't press any key or use the trackpad. I contacted Dell support and they tried to solve this from windows settings but that didn't work. Then they took two days of time from me. They contacted me after three days and told me to "upgrade" my BIOS to I did it and then I could then set my keyboard timeout duration from my BIOS. "Upgrading" to BIOS solved the problem for me. BTW, it is worth mentioning that in the previous version of BIOS, from which I "upgraded", did not allow to set the keyboard timeout from the BIOS settings. Unfortunately, I do not remember which version my BIOS was in before I "upgraded" to

I found out later that BIOS, that they made me upgrade to was not the latest one available at that time. The latest one available was So even though my "update" was actually a downgrade, I am still sticking with this version of BIOS because, well, I found nothing else to solve this problem.

Note: BIOS has been working fine BTW.

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