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sjctzhen
1 Copper

XPS 13 - swollen battery pushed out touch pad and keyboard space bar

I have a less than two years old XPS 13 which I bought from Costco. Recently the touch pad got popped up. After searching online I learned it is caused by swollen battery. I have to pay out of warranty service to have it repaired (I am in talk with Costco to see if they have extra coverage for expired manufacturer warranty).

I cannot say how much I am disappointed with Dell's current workmanship. It used to have reputation of good quality and service that I once have used Latitude and another XPS back 5 years ago which I used without problem. I have never expected such kind of a sick high-end product from Dell. It is terrible job.

 

 

 

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