Just notes as an outside observer:
@BillyRayPreachersSon: great post! Very useful log of information and details. It is easy to tell how frustrated you are (I will be extremely *** off), and you did not make the mistake of just saying stuff like "f you dell!". Instead, you calmly explained the horrible process you went through, and as a result, it looks like Justin is going to figure out what went wrong. Well done and thank you!
@Justin thanks for taking BillyRay's comments seriously. It would be great if you were able to update us on what you looked into and hopefully fixed.
In summary, great constructive conversation in this thread!