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Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience


I am trying to find some customer facing material I can share on how to set up and administer their accounts with the new MyService360 portal.

In addition, it seems that DSM's have lost the ability to execute some basic functions, like administer sites and view contacts, so a solution to that would also be appreciated.

One change that does not seem to be a step forward is that in order to create a customer group, it needs to be built from individual site ID's rather than from a search on the customer name.

Otherwise, it looks and feels good - just a bit quirky in places.

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