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Replying to:
dynamox
6 Thallium

Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

Stephanie,

yes i am now able to get to my tickets. Who's bright idea it was to set default filter in MySupport360 to "TLA Flag" and "Install Base Status" ? Unless i clear those filters i can't see my tickets. How do i make it stick, right now i have to clear these filters every time i go to MySupport360.

I also don't care about the map, i need to be able to persist my view to "Grid". How do i do that ?

Honestly all this pretty "fluff" is getting in the way of main purpose of the tool, that is to interact with support organization. Analytics and reporting should be moved out of the way, it feels like you are forcing it down our throats right now and we have to find work around just to get our tasks done.