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Re: Ask the Expert: Easy Ways to Streamline Your EMC Online Support & MyService360 Experience

Aya, is this your own teams SR?  Do you have the SR number?  What I have found works for me (and I really hope EMC gets the bugs out of this site fixed ASAP as it's very problematic from a Storage Architect's perspective) is to open your OWN SR and at the end of the web address for YOUR SR, paste in the SR number you're looking for.

Example:


YOUR SR:  https://onlinesupport.emc.com/SRDetails?srNumber=01234567  <-- Your SR

REPLACE WITH:  https://onlinesupport.emc.com/SRDetails?srNumber=07654321 <-- The SR you want to see

If you cannot view it, either add your site ID to your list of sites or open a new SR to EMC.  I've found occasionally that even though some of the various storage devices are on my site ID, even sometimes I cannot view them.

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