Hi Aya & Brian,
We do apologize for any inconvenience some of the recent changes may have caused. The team is working diligently to address all customer concerns and technical issues. If you're experiencing any bugs, please report them at support.emc.com/feedback.
With the transition to our new Service Request platform, the ability to watch and/or receive notifications on a particular SR, for which you are not the primary contact, is temporarily unavailable. It will be coming in a future release. That said, you can set up a new SR Event Notification for a specific site, custom Site Group, or Product Group from the Preferences link found below the navigation menu from any EMC Online Support page. This will enable you to receive SR notifications for any SRs against a site or product, or grouping multiple sites or products of your choice. Please refer to the help page for step by step instructions.
Please let us know if you have any other questions.
Hope this helps!