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UPS Tracking Number not working

by 1 Amber Longy_ in Customer Care
‎01-04-2023 12:37 PM
‎01-04-2023 12:37 PM
HI, My order is saying shipped, but the given UPS tracking number is not working. Has anyone else had this issue?
Show results in replies (1)
  • If the order is for a notebook, you need to allow transit time to your country -- they're built in ...

Vostro 3510 hinge

by 1 Amber jpulford89 in Customer Care
‎01-03-2023 10:28 AM
‎01-03-2023 10:28 AM
I bought my wife's laptop just over 12 months ago and of course right after the factory warranty ran out the hinge is jamming. After closing, when trying to open the left hinge jams and is pulling th...
Show results in replies (1)
  • Dell Broken Hinge Policy - USA

International ownership transfer

by 2 Bronze bukacz in Customer Care
‎01-02-2023 03:36 AM
‎01-02-2023 03:36 AM
I live in Poland and I've bought a monitor U3421WE from the German Amazon directly (Sold by Amazon). I'm unable to use product detection so I am trying to use ownership transfer, as the Dell support ...
Show results in replies (1)
  • Solved with the help of Dell customer service 🙂  

Unable to login to Dell Financial Services

by 1 Amber James1543 in Customer Care
‎12-29-2022 10:23 AM
‎12-29-2022 10:23 AM
I cannot log in to pay my bill. The Site just loads until it fails. I have tried several times over the last few weeks.
Show results in replies (1)
  • Due to the private information required, all users with DFS (Dell Financial Services) log in i...

Dell Rewards in Alienware Arena not in Dell account?

by 2 Bronze DellForum2022 in Customer Care
‎12-27-2022 11:07 AM
‎12-27-2022 11:07 AM
Hi, there. I just earned $25 Dell Rewards after signing up Alienware Arena account using the same email of my Dell account. I can see the $25 Dell Rewards in my Alienware Arena account now, but...
Show results in replies (1)
  • My case was resolved by  contact@alienwarearena.com

Dell service rep damaged my laptop

by 2 Bronze UpsetCustomer2023 in Customer Care
‎12-24-2022 10:05 AM
‎12-24-2022 10:05 AM
I had issues with my Dell laptop's touchpad and Dell sent a service tech to replace it.  The tech didn't know how to tighten screws and ended up stripping a screw and most likely the threaded in...
Show results in replies (1)
  • Thank you! We have received the required details. We will work towards a resolution. In the meantim...

Non delivery

by 2 Bronze Christmas2022 in Customer Care
‎12-19-2022 11:16 AM
‎12-19-2022 11:16 AM
I ordered 4 items off Dell on 22/11/22 with a delivery date of 5th December. Having made 18 calls and 12 emails, we still have no idea where our items are or when they will be delivered. The family a...
Show results in replies (1)
  • Dell have been amazing with this query. The items were found and delivered within 48 hours.  I...

I will not buy from Dell again

by 2 Bronze KillerMillar6 in Customer Care
‎12-18-2022 04:48 PM
‎12-18-2022 04:48 PM
I borrowed money as i make very little to buy the m15 ryzen edition r5 laptop. my very first ever gaming laptop. it cost me 3k. i even paid for the premium support and accidental insurance. my laptop...
Show results in replies (1)
  • This page at donotpay (a 3rd party site) has very good instructions on the refund policy. And this ...

Inspiron G15 5511, warranty issue

by 1 Amber ThatTechGuy007 in Customer Care
‎12-18-2022 09:02 AM
‎12-18-2022 09:02 AM
Hi, I purchased a Dell Inspiron G15 5511 laptop with 32GB Ram (single channel) and 2TB SSD. I found out on Dell website the original configuration for this laptop with the service Tag is not match...
Show results in replies (1)
  • You must take up the issue with the seller from which you purchased the system.  

P2422H, no accidental damage warranty

by 1 Amber ScapeMind in Customer Care
‎12-16-2022 07:20 AM
‎12-16-2022 07:20 AM
Recently broke my P2422H screen on accident. Looked into the Dell website to reveal it's under warranty. The basic warranty includes optional assistance for accidental damages. I phoned support ...
Show results in replies (1)
  • They stated Dell policy correctly. Dell does not sell the additional Accidental Damage Protection w...
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