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Getting invoice bill from 2010 order?

by 2 Bronze AbhishekMuzaffarpur in Customer Care
‎01-27-2023 02:14 AM
‎01-27-2023 02:14 AM
Dear Dell team, I had buy a Dell Vostro 1014 laptop in 2010 from Lloyd Institute of Management & Technology. But due to some reason, I did not have the invoice bill of the laptop. It is my humb...
Show results in replies (1)
  • You need to contact that institution -- Dell won't have records going back 13 years.  

S2722QC, broken LCD, possible to get it repaired?

by 2 Bronze hifs in Customer Care
‎01-25-2023 11:05 PM
‎01-25-2023 11:05 PM
I have dropped my monitor which is S2722QC and its LCD has been broken. It has warranty but as I was the one broken it, I just want to know if it is possible to repair and how much will be the cost a...
Show results in replies (1)
  • The cost to replace a panel (if you can even find one) will be equal to or exceed the cost of a rep...

Delay in laptop delivery

by 2 Bronze MJ-Ninja in Customer Care
‎01-23-2023 07:40 AM
‎01-23-2023 07:40 AM
I placed an order for Dell Inspiron 15 5518 laptop on 18 Jan 2023 and ETA was 20th Jan. The order still shows in confirmed status not even in production. When contacting customer support I understand...
Show results in replies (1)
  • This is for other customer who have a same horrible experience as me. Today I received a response f...

Unable to get power supply replaced when under warranty

by 1 Amber dtklein in Customer Care
‎01-22-2023 05:06 PM
‎01-22-2023 05:06 PM
My power supply went out today, as a prior Dell Technician,  I unplugged everything, drained power from resistors by holding down power button.  Plugged the system back in still no power, t...
Show results in replies (1)
  • Service has been set up by the Support Team. If this is not correct, or you're still facing issues ...

Dell Monitor Refund ANZ

by 2 Bronze MGNZ in Customer Care
‎01-17-2023 12:33 AM
‎01-17-2023 12:33 AM
Hi, Just seeking clarification around an email I received "Refund for purchase of a Dell monitor We recently identified that, due to an error on our part, our web page misrepresented to you the...
Show results in replies (1)
  • Based on my messages with the care team, in private messages this is legit. If it is a phishing ema...

Terrible service call experience

by 2 Bronze ctny in Customer Care
‎01-16-2023 01:01 PM
‎01-16-2023 01:01 PM
Your warranty service calls are terrible!! 2 times now for the same computer, your tech didn't have the part on the day of the appointment, and had to schedule. I am now waiting for the 3rd appoint...
Show results in replies (1)
  • To conclude this thread... After I initially posted, within 30min Dell Social Media team messaged ...

New faulty Inspiron 16 5625

by 1 Amber Ianb11 in Customer Care
‎01-11-2023 04:11 PM
‎01-11-2023 04:11 PM
I bought a new Dell laptop (Inspiron 16 5625 ) at the end of October 2022 ( Dell lost the previous one I ordered ). In November I setup the laptop and started noticing that the touchpad randomly star...
Show results in replies (1)
  • Replacement is only an option for 30 days following shipment -- if that system arrived in November,...

Scam call

by 2 Bronze Jec20 in Customer Care
‎01-11-2023 03:11 PM
‎01-11-2023 03:11 PM
Received a call from 512-723-0000 caller ID said Dell computers. I normally would not answer but just yesterday I got a fraud alert on one of my credit cards. There were a couple of charges over $100...
Show results in replies (1)
  • If you have not notified your card provider and had the account closed and a new card issued, that'...

Loyal Dell customer, feel like I was misled

by 2 Bronze Welder01 in Customer Care
‎01-11-2023 08:10 AM
1 Kudo
‎01-11-2023 08:10 AM
1 Kudo
I have been looking on the market for a new desktop PC for work, and as with my previous 4 machines, I went with Dell because I like the build quality and they don't seem to come with bloatware like ...
Show results in replies (1)
  • Thank you for confirming the order delivery. I get your point & it does take some time for the ...

XPS 8950, cannot extend the warranty?

by 2 Bronze terrorvision in Customer Care
‎01-07-2023 06:17 PM
‎01-07-2023 06:17 PM
So, my warranty expires on February 5, 2023. After clicking 'extend warranty' the page quotes me £138 (Exc Vat) for two years, which is an acceptable price. So I then click 'add to basket' and I am r...
Show results in replies (1)
  • Finally I managed to find someone in the 'Warranty Department' who sorted the correct price and apo...
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