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5 メッセージ

11014

2019年2月2日 16:00

dell bios 回復について ご存知ありませんか?

dell bios 回復について USBを使用して:の手順がありますが、 USBは作ったんですが、「ren 3330A13.exe BIOS_IMG.rcv」 使いかたが見当たりません。 Latitude 3330 が起動せず、DELL画面で止まったままです。 1,電源遮断しませんのでパスキャパシタ短絡ではなさそうです。 2,メモリーを外すとDELL画面出ません。 3,バッテリー外し、19V電源プラグ抜いて電源ボタン10秒押し、 放電をしても、DELL画面で止まったままです。 4,F2,F12を押しての起動は DELL表示、進展プログレス80%ぐらいと、 それぞれの起動オプションが右上に表示した状態から進みません。 BIOS内容が壊れているかと思われます。

Moderator

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114 メッセージ

2019年2月4日 18:00

いつもお世話になっております。デル法人向けテクニカルサポートチームです。

 

この度は弊社製品にてご迷惑をおかけして大変申し訳ございません。

BIOS Recovery手順については下記記事にて詳細をご紹介しておりますのでご参照ください。

 

■BIOS Recovery手順

https://www.dell.com/community/Optiplex/BIOS-Recovery手順/m-p/6213659

 

なお、記事内にもございますが、ファイル名をファイル拡張子も含め「BIOS_IMG.rcv」に変更する手順が必要になりますのでご注意ください。

 

以上、ご確認をよろしくお願いいたします。

5 メッセージ

2019年3月19日 00:00

Thank you for your reply.
It was delayed to see because the mail was in the trash.
What I do.
"3330A13.exe for the Latitude 3330 Dell Latitude 3330 System BIOS"
Download and save to the USB memory of FET32.
Make the extension visible. (It is originally from)
Change the file name to "BIOS_IMG.rcv" for each extension.
Display the "BIOS Recovery Menu" screen.
This is not possible because the BIOS operation is not complete.
That's it.
There are two possible causes.
The BIOS does not work due to the device on the bus not responding, broken, etc.
One minute contents of BIOS is broken and does not end.
As it is difficult to identify the bus or device, I would like to write BIOS-ROM later and try BOOT by pushing the method.
In order to do that, I found information on the WEB that it was necessary to take out "3330A13.rom" from "3330A13.exe".
I tried that method but win7-CMD returns an error.
I asked about that.

Moderator

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114 メッセージ

2019年3月19日 01:00

Dear customers, thank you for contacting DELL Community Forum.

In order to serve you better, please provide us the service tag or the express service code of your laptop. 

Service tag is 7 digits alphanumeric code that you can find on a sticker on the bottom of your laptop.

Please make sure to send the service tag by using private message function from the point of view of protecting the personal information.

You can also find more information on How to locate your service tag here:

dell.to/2Xqn11R

■How to send PrivateMessage■

「messages」→「NewMessage」→search for「Dell-RyokoM」in the「Sent to」→After enter Message subjects and Message Body→「Send Message」


It might take a little while to answer due to checking the specification of your laptop.

Thankyou,

Moderator

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114 メッセージ

2019年3月22日 00:00

Dear customers,

It would be greatly appreciated if you letting us know about following situation.


【1】After the computer displayed "BIOS Recovery Menu" screen:
Could you let us know how the computer proceeded?
1.You could not select [Recover BIOS].
2.You could select [Recover BIOS] but could not clickt [continue].
3.You could select  [Recover BIOS] and click [continue] but computer didn’t proceed anything.


【2】Could you let us know the URL that you referred when you created a BIOS-ROM?


If ”BIOS Recovery” doesn't work, there's a possibility that we need to repair your computer.

We look forward to hearing back from you.
Thankyou,

5 メッセージ

2020年8月24日 19:00

Thank you for your reply.
I couldn't do anything due to the daily work.
Is the BIOS content corrupted?
However, at least MSDOS, or a comparable system, must be running for BIOS recovery.
However, "latitude 3330 startup F2 & F12 progress display stops halfway", so I can not arrive at the operating system.

Moderator

 • 

25.1K メッセージ

2020年8月24日 20:00

Dear customers, thank you for contacting DELL Community Forum.

In order to serve you better, please provide us the service tag or the express service code of your laptop. 

Service tag is 7 digits alphanumeric code that you can find on a sticker on the bottom of your laptop.

Please make sure to send the service tag by using private message function from the point of view of protecting the personal information.

You can also find more information on How to locate your service tag here:

dell.to/2Xqn11R

■How to send PrivateMessage■

「messages」→「NewMessage」→search for「DELL-Cares」in the「Sent to」→After enter Message subjects and Message Body→「Send Message」


It might take a little while to answer due to checking the specification of your laptop.

Thankyou,

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