I request you to send me the system service tag, Account holder name, shipping address, phone number and email address through private message. Also let me know the complete error code. I will check with the relevant team and let you know if the Hard drive password needs to be reset, if not can suggest alternatives.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.