Please take a look at the magnuson-moss warranty act. This is Federal Law. I have gone through Dell *** over a defective XPS 15 Model 9530 Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $2000 paperweight. Dell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by Dell. Then the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminate. So Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate. So Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 15 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $2000 paperweight sitting on my desk. So four days later I get an email, yeah, not even the common courtesy of a phone call, to inform me that there are no "refurbished" XPS 15 9530 laptops at the factory, but he will keep checking and let me know, gee, thanks for nothing. How the mighty have fallen, there was a time when Dell was one of the best brands you could buy, now they are among the worst. But I digress, the magnuson-moss warranty act is basically your protection under the Lemon Law at a Federal level. In my case, as Dell has made it clear that they just don't care, and seem to think I will just bend over and take it, I will be contacting an ***. I hate to have to resort to such extremes, but I have never been one who is willing to be taken advantage of by anyone. If Dell keeps putting you through Dell ***, you may want to do the same. Enough is enough.