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pickeld
2 Bronze

Replace my defective computer with a new computer

 

In May of this year I ordered a laptop as a gift for my wife. The computer arrived in a timely fashion and worked fine until August. Less than 3 months after the purchase the screen started having problems. The computer I order and paid for was a new computer not refurbished. Yesterday, Wed. Oct. 5 we received an email and phone call telling us that there is a “System Exchange Configuration Issue.” The part for the repair is on back order and expected to be delivered in 35 days. The email suggested that we exchange our computer for a refurbished computer. I’m sorry but this is not a satisfactory resolution to the problem. I purchased a new computer, not a refurbished computer. The computer is 3 months old and is still under warranty. Please send me a new computer to replace the defective computer.

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