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redkite89
2 Bronze
2 Bronze
18927

Optiplex 7010 sff USB3 ports not working

This is a refurbished PC recently purchased from Amazon. It was sold with a clean install of Windows 10.

All is working fine apart from none of the USB3 ports on the front or the back are working, USB 2 ports are working OK but nothing registers when you plug into the USB3. Don't know if it's of any relevance but I have a USB cable which has a small led on the micro USB end, this lights when plugged into a USB port.This led lights when I plug the cable into the 7010 USB 3 ports.

Not had any response yet from the company that sold it. Device manager below.

dell device manager.jpg

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