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Righardt
2 Bronze
2 Bronze
3806

9380 Type C/Thunderbolt port stopped working

My 9380 xps 13 last night stopped working on the left top USBC port. When you plug in the power adapter it doesn't recognize the power adapter thus not charging the laptop through that port. I can plug it into the second port on the left and the laptop charges. I have also used the J5Create USBC dock on the port and it worked 100% yesterday - today not at all. same as using the charger.

Observations:

Device manager: UCM-UCSI ACPI Device under USB Connector Managers not happy

Windows has stopped this device because it has reported problems. (Code 43)

Dell Support Assistant: All drivers are up to date

 

I have followed the steps outlined in this thread to try and get the port alive again but no luck.

https://www.dell.com/community/XPS/XPS-13-9380-dead-USB-C-Thunderbolt-port/td-p/7297822

 

USB Connector Managers.JPGAsMedia.JPGDead USB port.JPG

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