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ketterj

28 Posts

15983

June 28th, 2020 23:00

Latitude 5400 Sleep Crashes in Windows 10 2004

Unfortunately I am also reporting my 4 of 4 my Latitude 5400 are exhibiting poor sleep behaviour and more often than not they are not resuming from sleep cleanly, and may not turn back on, or after some delay will BSOD and reboot. The computer reports entering into connected standby prior to the BSODs.

This is what I am using:

  • Dell factory Windows 1909 image
  • Upgraded to Windows 2004 update
  • Upgraded all drivers and BIOS to current as of June 2020 using Dell Command
  • BIOS v 1.7.4

BSOD Details:

This was probably caused by the following module: pdc.sys (0xFFFFF8041829E5D0)
Bugcheck code: 0x14F (0x4, 0x2, 0xFFFFF8041829E5D0, 0xFFFF9D8FD66E5A50)
Error: PDC_WATCHDOG_TIMEOUT
file path: C:\WINDOWS\system32\drivers\pdc.sys
description: Power Dependency Coordinator Driver
Bug check description: This indicates that a system component failed to respond within the allocated time period, preventing the system from exiting connected standby.
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Notes:

  • Windows 2004 no longer supports Connected Standby alterations via Registry. Its also called Modern Standby now in Microsoft literature... but not in the OS itself.
  • I have removed Sleep modes for users and added Hibernate instead... not too many complaints yet but its early days.

10 people also have this problem

ketterj

28 Posts

June 29th, 2020 00:00

 



  
    Operating System
    Microsoft Windows 10 Pro (x64)
    10.0.19041
  
  
    BIOS
    BIOS
    1.7.4
  
  
    Driver
    Realtek(R) Audio
    6.0.8940.1
    0236
  
  
    Driver
    Intel(R) Host Bridge/DRAM Registers - 3E34
    10.1.14.7
    3E34
  
  
    Driver
    Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
    10.0.19041.329
    9DED
  
  
    Driver
    PCI standard RAM Controller
    10.0.19041.1
    9DEF
  
  
    Driver
    Intel(R) SPI (flash) Controller - 9DA4
    10.1.15.6
    9DA4
  
  
    Driver
    Intel(R) Gaussian Mixture Model - 1911
    10.1.7.3
    1911
  
  
    Driver
    Intel(R) Thermal Subsystem - 9DF9
    10.1.15.6
    9DF9
  
  
    Driver
    I/O LPC Controller - 9D84 for Intel(R) 300 Series Chipset Family On-Package Platform Controller Hub
    10.1.15.6
    9D84
  
  
    Driver
    Intel(R) Smart Sound Technology (Intel(R) SST) OED
    10.23.3349.218
    0222
  
  
    Driver
    Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller
    10.23.0.3349
    9DC8
  
  
    Driver
    Intel(R) PCI Express Root Port #8 - 9DBF
    10.1.15.6
    9DBF
  
  
    Driver
    Realtek PCIE CardReader
    10.0.18362.21317
    525A
  
  
    Driver
    Intel(R) SMBus - 9DA3
    10.1.15.6
    9DA3
  
  
    Driver
    Intel(R) Wireless-AC 9560 160MHz
    21.70.0.6
    9DF0
  
  
    Driver
    Intel(R) Chipset SATA/PCIe RST Premium Controller
    17.5.3.1026
    282A
  
  
    Driver
    Alps Pointing-device Driver
    10.3201.101.312
  
  
    Driver
    Intel 825xx 10/100/1000 Ethernet Network Drivers
    25.0.1.0
  
  
    Driver
    Realtek USB Audio
    6.3.9600.2215
  
  
    Driver
    Intel(R) HID Event Filter
    2.2.1.377
  
  
    Driver
    Intel(R) Wireless Bluetooth(R)
    21.80.0.3
  
  
    Driver
    Intel(R) Serial IO GPIO Host Controller - INT34BB
    30.100.1915.1
  
  
    Driver
    Intel(R) Management Engine Components
    1938.12.0.1317
  
  
    Application
    Dell Power Manager Service
    3.6.0
  
  
    Application
    Dell Update - SupportAssist Update Plugin
    5.1.0.11858
  
  
    Application
    Dell Command | Update for Windows 10
    3.1.2
  
  
    FRMW
    PM981a NVMe Samsung 256GB
    1530.2029
  
  
    Application
    Dell Digital Delivery Services
    4.0.52.0
  
  
    Driver
    Graphics
    26.20.100.8141
  
  
    Driver
    Intel Software Installer
    21.70.0.6
  
  
    Driver
    Intel(R) Dynamic Tuning
    8.6.10401.9906

 

Attached Code Sample from System Information for Dell Command

ketterj

28 Posts

June 29th, 2020 00:00


Microsoft Windows 10 Pro (x64) 10.0.19041
BIOS 1.7.4
Realtek Audio 6.0.8940.1
Intel Host Bridge/DRAM Registers 10.1.14.7
Intel USB 3.1 eXtensible Host Controller - 1.10 10.0.19041.329
PCI standard RAM Controller 10.0.19041.1
Intel SPI (flash) Controller 10.1.15.6
Intel Gaussian Mixture Model - 10.1.7.3
Intel Thermal Subsystem 10.1.15.6
I/O LPC Controller - 9D84 for Intel 300 Series Chipset Family On-Package Platform Controller Hub 10.1.15.6
Intel Smart Sound Technology (Intel SST) OED 10.23.3349.218
Intel Smart Sound Technology (Intel SST) Audio Controller 10.23.0.3349
Intel PCI Express Root Port #8 10.1.15.6
Realtek PCIE CardReader 10.0.18362.21317
Intel SMBus 10.1.15.6
Intel Wireless-AC 9560 160MHz 21.70.0.6
Intel Chipset SATA/PCIe RST Premium Controller 17.5.3.1026
Alps Pointing-device 10.3201.101.312
Intel 825xx 10/100/1000 Ethernet Network 25.0.1.0
Realtek USB Audio 6.3.9600.2215
Intel HID Event Filter 2.2.1.377
Intel Wireless Bluetooth 21.80.0.3
Intel Serial IO GPIO Host Controller 30.100.1915.1
Intel Management Engine Components 1938.12.0.1317
Dell Power Manager Service 3.6.0
PM981a NVMe Samsung 256GB 1530.2029
Intel Graphics 26.20.100.8141
Intel Dynamic Tuning 8.6.10401.9906

ketterj

28 Posts

June 29th, 2020 00:00

Here is System Information from Dell Command for anyone else interested in software versions

Microsoft Windows 10 Pro (x64) 10.0.19041

BIOS 1.7.4

Realtek Audio 6.0.8940.1

Intel Host Bridge/DRAM Registers 10.1.14.7

Intel USB 3.1 eXtensible Host Controller - 1.10 10.0.19041.329

PCI standard RAM Controller 10.0.19041.1

Intel SPI (flash) Controller 10.1.15.6

Intel Gaussian Mixture Model - 10.1.7.3

Intel Thermal Subsystem 10.1.15.6

I/O LPC Controller - 9D84 for Intel 300 Series Chipset Family On-Package Platform Controller Hub 10.1.15.6

Intel Smart Sound Technology (Intel SST) OED 10.23.3349.218

Intel Smart Sound Technology (Intel SST) Audio Controller 10.23.0.3349

Intel PCI Express Root Port #8 10.1.15.6

Realtek PCIE CardReader 10.0.18362.21317

Intel SMBus 10.1.15.6

Intel Wireless-AC 9560 160MHz 21.70.0.6

Intel Chipset SATA/PCIe RST Premium Controller 17.5.3.1026

Alps Pointing-device 10.3201.101.312

Intel 825xx 10/100/1000 Ethernet Network 25.0.1.0

Realtek USB Audio 6.3.9600.2215

Intel HID Event Filter 2.2.1.377

Intel Wireless Bluetooth 21.80.0.3

Intel Serial IO GPIO Host Controller 30.100.1915.1

Intel Management Engine Components 1938.12.0.1317

Dell Power Manager Service 3.6.0

PM981a NVMe Samsung 256GB 1530.2029

Intel Graphics 26.20.100.8141

Intel Dynamic Tuning 8.6.10401.9906

Jon711

1 Message

July 1st, 2020 13:00

I can confirm that my XPS 13 9380 is experiencing the exact same behavior after upgrading to Windows 10 2004.

ketterj

28 Posts

July 1st, 2020 21:00

I have a XPS 13 9360 doing the exact same as well now. Good job MS

gdogg121

1 Message

August 3rd, 2020 20:00

I got the same thing going on Windows 10 2004 with a Precision 5540.

I think clean installs are OK. Not sure though. Gotta ask my employees.

The latest BIOS brought the crashes down a bit but its during sleep and hibernate modes.

Any fix incoming from MSFT or Dell?

DLuong098

1 Message

August 12th, 2020 11:00

Getting the same issue with some 5540 and 7410. Not all of them though which is interesting. 

They are all on 1909 Enterprise internally built images. 

ketterj

28 Posts

August 12th, 2020 19:00

There is a new BIOS image now. It doesn't neccessarily address the issue but its out there for testing

https://www.dell.com/support/home/en-au/drivers/driversdetails?driverid=gf2pc&oscode=wt64a&productcode=latitude-14-5400-laptop

Pudel89

4 Posts

September 4th, 2020 05:00

I have similar problem on 5400

Clean install? No, no, no.... i have a lots of apps, configurations and I am using Bitlocker.

Dear Dell, what's wrong with you? BSOD with PDC.sys is fatal.

I has this BSOD in two cases:

1. When disconnect dock WD19,

2. When laptop without WD19 goes to sleep

Other cases I dont want check.

My company goes to Dell laptop's from Lenovo Thinkpad (series T, X, P, Carbon). Our internal IT Support has not believed for the year that your (Dell) laptops and dock stations are so weak...

Also 5400 model heats up much higher than similar laptop from Lenovo

Kris-G

2 Posts

September 9th, 2020 08:00

Why nobody from Dell support can't pick up one machine and install all the latest drivers and newest Windows 10 2004 and wait a day for bluescreen ? I got it on both our Latitude 5400 and 5401 models
I'm fighting with BSOD's for weeks now
At beggining it was mainly NTOSKRNL.exe which caused the bluescreens, but last days it is also PDC.sys and watchdog.sys which causes the same - BSOD !
Dell, when shall we expect real solutions instead of constant driver testing and waiting for BSOD to appear sometimes after few days - we are not your testers
I have 300 Dell laptops today and we can't go for newest Windows version due to mentioned bsod's.

Unes

2 Posts

September 11th, 2020 03:00

Hello there,

 

I have some issue on 4 laptops dell 5400 which every time the users come to me with blue screen .

Anybody of support dell can help us ? 

dashaund

2 Posts

September 14th, 2020 06:00

We are seeing this on Windows 10 1909 with 3 users with 5400s.  Ensured BIOS and graphics are latest version.  Seems to be exclusively when waking up from sleep.

RobinIT

1 Message

September 17th, 2020 04:00

Have 2 new Latitude 5510's here, of which only 1 is encountering these issues. Running factory image, no major modifications.

Have just upgraded BIOS from 1.2.16 to 1.3.1 (released 2 days ago, not yet visible in Command Update but available through the website). Fingers crossed...

vslam

1 Message

September 17th, 2020 10:00

Can confirm. Fresh image of Windows 10 Pro 2004 with all the latest windows and dell updates, and out of 16 or so Dell 5400 laptops about half are doing this when coming out of sleep mode. Temporary fix is to disable sleep.. but I would rather not have to resort to that for all the machines. Hardware diagnostics on two of them gave the same result code of "No Issues Found"

ketterj

28 Posts

September 17th, 2020 17:00

My interaction with Dell support so far:

1. They wanted to replace all the mainboards in the laptops: I declined

2. Support person remoted on and toggled OFF and back ON hibernate mode (did nothing) - a waste of 1 hour.

3. They want me to disable CPU C States - Unacceptable - they don't want the CPU to sleep???

4. I offered to share my BSOD captures - its like the support team have no idea what that is and how it can be used to identify the issues Windows faces upon waking up.

5. I simply cannot be bothered with their line of enquiry to this issue. 

6. I am also having a similar issue with 5510 now... waking up from Connected Standby is a joke!

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