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Abdullah-Heyari
2 Bronze
2 Bronze
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Two Peculiar Issues in a XPS 9310 (Part II): USB Drive Doesn't Always Work!

I am trying to use a USB drive: Kingston DataTraveler Exodia 128GB USB 3.2 on a XPS 9310. I plugged it using the accompanied USB A to USB Type-c adapter, the device got detected, then in less than a minute the device stopped working! Unplugging and re-plugging the USB drive doesn't solve the problem. Checking the USB ports in the system Device Manager shows that there is an issue with the Intel(R) USB 2.10 eXtensible Host Controller - 1.20 (Microsoft) as shown in the image attached. Restarting the laptop wouldn't solve the problem.

It is worth mentioning that both USB ports on the XPS 9310 are working perfectly. I still can use them to charge the laptop and to connect other mass-storage devices (via the adapter).  The adapter is also out of question, since it is successfully connecting other USB A devices. Finally, this newly-purchased USB A drive worked perfectly on an older laptop, and even on a SAMSUNG smartphone (via the dongle).

Needless to say, I went through all the typical procedures of

  • checking for software and driver updates,
  • fully formatting the USB drive,
  • using a different port,

 to no avail!

Any suggestions?

USB Drive ErrorUSB Drive Error

 

te the device is not recognized.

 

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