Who Me Too'd this topic

Who Me Too'd this topic

lukemm
2 Bronze
2 Bronze
1078

Inspiron 16 7610, overheating, Touchpad problems

I was given the Inspiron 16 Plus (i7-11800h, RTX 3060, 16gb RAM) as a gift before being stationed overseas for the US military, I am now at a base in the UK. Upon using the laptop I quickly found out that my unit was defective in multiple ways. These defects include the very common touchpad issue, the touchpad will work for about 2-5 minutes upon turning on the laptop and then finger tracking is completely jumbled and stutters. This problem exists even within Dell's Bios/UEFI menus and is clearly a faulty piece of hardware. The other defect is the terrible thermal performance. This model has a maximum thermal threshold of 90C for the CPU. I have logged thermals of up to 100C. I have also experienced very unusual thermal spikes while the laptop is simply idling with no background processes running. I keep the room the laptop is generally used in at about 70-74F. I have been trying to resolve these issues with Dell Tech Support since November 21, the same month the laptop was purchased. Now that I am overseas I am told that I can't have these hardware issues resolved because I am no longer covered by the warranty which apparently is limited to the country the laptop was bought in (Would never recommend a military member to purchase a Dell product with this policy). I can't leave a review, I can't get ahold of technical support that has any clue of how to help me with my problem. Terribly disappointed in the quality of the laptop and more so with the helpfulness of Dell Support.

Who Me Too'd this topic