I am a Technical Product Specialist at Dell Software. I started with Dell in November 2006 supporting Active Directory and Server Management products. I currently support Active Administrator, Secure Copy, Security Explorer and Asset Manager. I am also involved in Social Media and the Active Administrator Community site. I graduated college with a Bachelor of Science degree in Computer Information Systems. I have many years of experience in both IT and Technical Support. I enjoy challenges, and am dedicated to providing excellent customer service.