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mariamparo
1 Nickel

Connect USB Device error = 724 arg = b021e

Hi,

I've vworkspace 7.2 MR1 and Windows 7 virtual desktops

Users have ubuntu linux thinclients with Connector for Linux 7.0 and usb redirection isn't working fine.

On linux usbsrv is in mode auto-sharing.

Sometimes, and usually only the first time they plug the usb disk on the thinclient, Windows 7 can see it and can use it, but usually users can't use usb disks.

Most problems the users have are:

1.- When users plug their usb disk they see it "Available" trough the "virtual HUB taskbar" but if they click on it to mount, it doesn't work.

2.- If users go to "Advanced..." on the "virtual HUB taskbar" and select the usb disk and click on "Connect" button, the virtual hub server throws the next error:

"Connect USB Device error = 724 arg = b021e"

I can also see that usually the windows 7 puts security events like this "windows 7 code integrity error on pnrdputl.sys and pnrdd.dll"

The usbserver log information on the Windows 7 is:

13-Dec-2011 10:41:45 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:41:45 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:41:45 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:41:45 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:41:45 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:41:45 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:41:45 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:41:45 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:41:45 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:41:45 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:41:56 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:41:56 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:41:56 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:41:56 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:41:56 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:01 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:42:01 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:01 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:01 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:01 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:02 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:42:02 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:02 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:02 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:02 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:11 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:42:11 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:11 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:11 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:11 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 3012, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:23 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:42:23 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:42:23 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:23 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:42:23 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 3012, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:11 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:11 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:11 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:11 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:11 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 3012, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:11 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:11 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:11 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:11 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:11 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:23 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:23 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:23 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:23 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:23 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:31 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:31 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:31 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:31 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:31 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:38 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:38 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:38 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:38 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:38 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:38 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:38 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:38 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:38 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:38 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:41 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:41 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:41 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:41 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:41 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:41 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:41 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:41 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:41 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:41 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:46 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:44:46 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:44:46 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:46 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:44:46 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:47:18 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:47:18 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:47:18 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:47:18 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:47:18 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:47:18 - 4056:1452 - Refreshing tree...

13-Dec-2011 10:47:18 - 4056:1452 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:47:18 - 4056:1452 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:47:18 - 4056:1452 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:47:18 - 4056:1452 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 2008, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:57:06 - 3444:3720 - USBLogon... (Desktop=0x00010030,Token=0x00402434,)

13-Dec-2011 10:57:07 - 3444:1700 - USB Session initialized...

13-Dec-2011 10:58:52 - 1868:1828 - USB Control panel opened.

13-Dec-2011 10:58:52 - 1868:1828 - Refreshing tree...

13-Dec-2011 10:58:52 - 1868:1828 - OnRefreshDeviceTree(EnumUSBServers) - ulcbSize = 280, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:58:52 - 1868:1828 - OnRefreshDeviceTree(server name) - szName = RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:58:52 - 1868:1828 - Device: RDP-TCP#2 etest013 vdi001  - <Connected and Licensed>

13-Dec-2011 10:58:52 - 1868:1828 - OnRefreshDeviceTree(EnumRemoteUSBDevices) - ulcbSize = 1004, sizeof(SERVER_DESCRIPTOR) = 280

13-Dec-2011 10:58:53 - 1868:1828 - UpdateLicenseInfo() - CreateThread(LicenseThreadProc) has been called

13-Dec-2011 10:58:53 - 1868:636 - LicenseThreadProc() - Init COM

13-Dec-2011 10:58:53 - 1868:636 - LicenseThreadProc() - LICENSE_MODE_PRODUCT...checking if license is good

13-Dec-2011 10:58:53 - 1868:636 - EOLUSBLicense::IsLicenseValid() - status: CProvisionProduct::__waitForLogonEvent: Successfully opened the event

CProvisionProduct::__waitForLogonEvent: Got the event

CProvisionProduct::__checkLicPMF: hostname is "GIMP001"

CProvisionProduct::__checkLicPMF: Calling AcquireLicenseEx: product=UsbRedirection domain=LOCALNET user=vdi001 client=etest013

CProvisionProduct::__checkLicPMF: lLicensingMode reported by broker is 20

CProvisionProduct::__checkLicPMF: lAvailableLicenses reported by broker is 20

13-Dec-2011 10:58:53 - 1868:636 - LicenseThreadProc() - LICENSE_MODE_PRODUCT...license is good

I don't know how to solve it, any help?

Thanks.

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