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180711
Explorer lockups after TS components install..
RDSh Server: Windows 2008 X64 R2 Enterprise (patched to date)
RDSh server is a VM on Hyper-V (2008 X64 R2 DC)
vWorkspace: 7.6
I have just done a clean build of a Remote Desktop Session Host server. The only applications installed so far is Office 2010 (Sp1 x86) and McAfee (currently disabled). The server is working fine, I can RDP to it and the performance is great, etc ,etc…
However when I install the vWorkspace TS components on it, explore (file explore, start menu, etc) frequently lock up/crash and the login process is very slow (with errors).
If I uninstall the vWorkspace TS components, everything is fine again…
This is what happens on login:
Waiting or closing the program will cause a delay of about 30 seconds before login resumes…
The start menu will load but desktop icons remain missing for a short while.
Clicking on the start menu will show this:
Waiting for it to respond will eventually open the start menu but that’s when the frequent locks occur…
Any ideas?
Dan
dbolton
180 Posts
1
January 17th, 2013 12:00
Ok... Basicly what solved this is hardcoding our DNS suffix on the NIC... Once this was done everything sprang into life!
We used to have a similar issue with VDI desktops back in the vworkspace 6.x days...
DELL-David Y
228 Posts
0
January 11th, 2013 08:00
Hi Dan,
Can you try installing this hotfix onto the server, https://support.quest.com/SolutionDetail.aspx?id=SOL101291, you would probably want to do so anyway but this includes a patched version of PNstart.exe.
If that doesn't help then I suggest we enable PNshell logging to see what that captures.
Regards
David
dbolton
180 Posts
0
January 11th, 2013 09:00
Installed, rebooted and still have the same issue
Dan
DELL-David Y
228 Posts
1
January 15th, 2013 13:00
Hi Dan,
I opened a Support Request and have sent you an email with some further questions and details on how to capture PNshell logging.
Thanks
David
dbolton
180 Posts
0
January 15th, 2013 14:00
Cheers Just responding now...