Unsolved
This post is more than 5 years old
12 Posts
0
4100
Help installing vWorkspace client on windows 7 64Bit
I have tried to install using:-
https://server/provision/web-it/clients/vasclient32t.exe
It asks for a re-boot (the laptop hangs on shutdown - left it 1 hour)
force a shut down and when re-boot the laptop is non responsive (complete system hang from logon)
have to boot into safe mode and remove quest software then re-boot to use any windows components or applications.
Has any one experienced this? it works fine on my 32Bit PC's / laptops
Thanks
Nathan
nathanharcup
12 Posts
0
November 2nd, 2011 12:00
This must be laptop specific as I have just tried on another 64Bit windows 7 laptop and it's fine
I will follow the troubleshooting guide
DELL-David Y
228 Posts
0
November 2nd, 2011 12:00
Hi Nathan,
What was the model of laptop that you first installed the vWorkspace client on?
When you installed on another laptop was this the same type/model?
Also, what is the version of the vWorkspace client you are using?
Best Regards
David
DELL-David Y
228 Posts
0
November 2nd, 2011 13:00
Hi Nathan,
Thank you for your reply, I believe the issue you had may be related to the finger print reader driver on the Lenovo laptop. We previously identified that there was a clash between this device driver and our USB component driver on some Lenovo models, when installing the 7.2 client.
We have a hotfix, updated vWorkspace client, that can be used to avoid this problem.
If you are able to log a support case for this then I can provide you with a link to download the update. I believe it is also available on our Quest Support Portal.
Best Regards
David
nathanharcup
12 Posts
0
November 2nd, 2011 13:00
Thanks David, I will raise a support call via my service host to request this hotfix
Nathan
nathanharcup
12 Posts
0
November 2nd, 2011 13:00
Hi David,
The make and model of the first laptop was :-
lenovo W510 (Enhanced Experience)
and the second was :-
lenovo W510
The version of vWorkspace is 7.2.302.414