vggm
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Windows 8.1 Internal error occured when using web acces

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I've recently upgraded mij PC to Windows 8.1.

When i'm logging in to our Web Access portal en start an application I get the following error : Internal error occured.

Details :

OS                          :Windows 81. x64

Connector version     : 8.0.1186 from hotfix 271675

I was wondering if there is a workaround for this issue ?

Regards

Misha

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1 Solution

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RE: Windows 8.1 Internal error occured when using web acces

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Hello,

No trouble at all. Glad to get it out to you guys.

Looks like Michel has just blogged about it too which means it is now on our main website and can be downloaded from https://support.quest.com/SolutionDetail.aspx?id=SOL115599 in case anyone else is after it.

Thanks, Andrew.

22 Replies

RE: Windows 8.1 Internal error occured when using web acces

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Hello Misha,

The current vWorkspace 8.0 release offers full support for Windows 8 but at this time Windows 8.1 RTM is unsupported. The 'Inernal Error occurred' message is a known issue when using the vWorkspace 8 Connector with the Windows 8.1 RTM build, although I am not aware of any workaround at this time.

The next version of vWorkspace, due later this year, will provide support for the Windows 8.1

Regards

David

hfmike1
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RE: Windows 8.1 Internal error occured when using web acces

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FYI...

Happens using the full AppPortal client as well

vggm
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RE: Windows 8.1 Internal error occured when using web acces

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Goodmorning,

Is there any known workaround available at this time?

Regards

Misha

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dbolton
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RE: Windows 8.1 Internal error occured when using web acces

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A connector update would be good about now... We have had 23 users who have upgraded to 8.1 log calls (so far).

Dan

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push3r
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RE: Windows 8.1 Internal error occured when using web acces

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I agree that a hotfix should be available asap as we are about to roll out vWorkspace to all users who would be updating to their Windows to 8.1 as of now.

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Highlighted

RE: Windows 8.1 Internal error occured when using web acces

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We are working on a resolution but please be patient.

As you know vWorkspace 8.0 does not support Windows 8.1 so please do not upgrade if possible.

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push3r
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RE: Windows 8.1 Internal error occured when using web acces

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Michael,

Thank you for the update.

However, what I don't understand is that Windows 8.1 RTM and Preview had been out for several months and I would think that Dell would be testing the Connectors with these versions for compatibility issues; and if problems were found, then Dell would try to resolve them in order to be ready for the general availability of Windows 8.1.  Additionally, IT cannot controll end users' home computers and tell them not to update.

Lucky for us because we are about to roll out vWorkspace as the sole Remote Access solution for our users.  Had we rolled this out last week or earlier, then none of our Windows 8.1 users would be able to work remotely and this would not reflect well on our IT department for a new service rollout.

We need a commitment from Dell to be proactive in updating vWorkspace whenever Microsoft and/or Apple update their OS's.  We cannot afford to have vWorkspace breaks when for example the next Windows service pack comes out and have to wait a month or more for a fix.

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dbolton
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RE: Windows 8.1 Internal error occured when using web acces

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As a vWorkspace fanboy I would just like to reiterate Perri ng's comment... 8.1 Preview has been available for a while now and we as IT can't be expected to control every end point... This hurts us pretty badly and does have a negative impact of vWorkspace with our users (and management)... At least a simple Communiqué would of informed us of this "setback" and allow us the time to communicate to our users!

We're now entertaining being part of the DaaS space for other (smaller) institutions where, again the end-point device is out of our control. It's 2013... I shouldn't have to worry about the end user device! I'm here to provide a service afterall.

I'm under increasing pressure to fend off Citrix and VMware who, at a user perception level, put the user first.

Cheers.

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vggm
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RE: Windows 8.1 Internal error occured when using web acces

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Like Daniel & Perri already stated, Windows 8.1 has been available for quiet some time now.

I can't imagine that a big company like Dell / Quest doesn't have the resources to anticipate in time.

Stating that vWorkspace 8 doesn't support it and that we'lll have to wait for a new version of vWorkspace sounds really weird to me.

I hope the developers have got something up their sleeve and come up with an hotfix.

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