Customer Update

You may have read about a cybersecurity incident involving Dell.com. Your trust in Dell is our top priority, so we want to be sure you know the facts and where to go for more information.

Summary of what happened

On November 9, 2018, Dell detected and disrupted unauthorized activity on our network that attempted to extract Dell.com customer information, limited to names, email addresses and hashed passwords. Upon detection, we immediately implemented countermeasures and began an investigation. We also retained a digital forensics firm to conduct an independent investigation and engaged law enforcement.

Through that investigation, we found no conclusive evidence that any customer information was taken. Furthermore, there is no indication that any credit card or other sensitive customer information was targeted. We have cybersecurity measures in place that limit the impact of any potential exposure, including the hashing of customers’ passwords. Out of an abundance of caution, we proactively reset Dell.com customers’ passwords to further protect customers and their accounts. No Dell products or services were affected.

Protecting your information

We are committed to doing everything possible to protect our customers’ data. Dell will continue to invest in our information technology networks and security to detect and prevent the risk of unauthorized activity.

While we continue to do all that we can, please change your password the next time you log-in to Dell.com if prompted to do so (you will be prompted if you haven’t changed it recently). And if you use the same or similar passwords on other online services, we recommend you also set new passwords for those accounts.

Here are some tips for creating a secure password:

• Passwords should contain a minimum of 8 characters, using a mix of uppercase and lowercase letters and at least one number.
• Don’t use any words that can be associated with you such as a family name or address
• Choose a reminder sentence about your life and create a password as the first letter of each word, so “I drink 2 cups of Tea With Honey every day!” becomes “id2coTWHed!” (Customers should not use this same example)
• Keep in mind that it’s never a good idea to use the same password across multiple sites

Dell Announces Potential Cybersecurity Incident

ROUND ROCK, Texas, Nov. 28, 2018 – Dell is announcing that on November 9, 2018, it detected and disrupted unauthorized activity on its network attempting to extract Dell.com customer information, which was limited to names, email addresses and hashed passwords. Though it is possible some of this information was removed from Dell’s network, our investigations found no conclusive evidence that any was extracted. Additionally, Dell cybersecurity measures are in place to limit the impact of any potential exposure. These include the hashing of our customers’ passwords and a mandatory Dell.com password reset. Credit card and other sensitive customer information was not targeted. The incident did not impact any Dell products or services.

Upon detection of the attempted extraction, Dell immediately implemented countermeasures and initiated an investigation. Dell also retained a digital forensics firm to conduct an independent investigation and has engaged law enforcement.

In this age of highly sophisticated information security threats, Dell is committed to doing all it can to protect customers’ information. This includes encouraging customers to change passwords for other accounts if they use the same password for their Dell.com account. Dell will continue to invest in its information technology networks and security to detect and prevent the risk of unauthorized activity.

Dell.com customers can find more information on a dedicated web page Dell established at www.dell.com/customerupdate.

About Dell

Dell Inc., a part of Dell Technologies, provides customers of all sizes – including 99 percent of the Fortune 500 – with a broad, innovative portfolio from edge to core to cloud. Dell Inc. comprises Dell client as well as Dell EMC infrastructure offerings that enable organizations to modernize, automate and transform their data center while providing today’s workforce and consumers what they need to securely connect, produce, and collaborate from anywhere at any time.

CONTACT:
Media Relations: Media.Relations@Dell.com

Contacts

Dell representatives are available 24 hours per day to answer your questions about this incident:

By Email:
Dell_CustomerCare@Dell.com

By Phone:
U.S. and Canada: (866) 453-1742
Outside of the U.S. and Canada: Please visit this page to find your local support number

Statements in this press release that relate to future results and events are forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934 and Section 27A of the Securities Act of 1933 and are based on Dell Technologies’ current expectations. In some cases, you can identify these statements by such forward-looking words as “anticipate,” “believe,” “confidence,” “could,” “estimate,” “expect,” “guidance,” “intend,” “may,” “objective,” “outlook,” “plan,” “project,” “possible,” “potential,” “should,” “will” and “would,” or similar words or expressions that refer to future events or outcomes. Dell Technologies’ results or events in future periods could differ materially from those expressed or implied by these forward-looking statements because of risks, uncertainties, and other factors, including those risks described in its filings with the SEC, including Dell Technologies’ annual report on Form 10-K for the fiscal year ended February 2, 2018, quarterly reports on Form 10-Q, current reports on Form 8-K, and other filings with the SEC. These filings are available for review through the SEC’s website at www.sec.gov. Any or all forward-looking statements Dell Technologies makes may turn out to be wrong and can be affected by inaccurate assumptions Dell Technologies might make or by known or unknown risks, uncertainties and other factors, including those identified in this press release. Accordingly, you should not place undue reliance on the forward-looking statements made in this press release, which speak only as of its date. Dell Technologies does not undertake to update, and expressly disclaims any duty to update, its forward-looking statements, whether as a result of circumstances or events that arise after the date they are made, new information, or otherwise.