Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell™ ProSupport™ to get access to a certified technician in two minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 7x24 access to Dell-certified technicians.
|Dell ProSupport Service Model|
|Dell ProSupport||Dell ProSupport for IT|
Designed for organisations with limited or no dedicated IT staff.
|Designed to provide tech-to-tech support for IT professionals, database administrators and internal service desks or helpdesks. |
|SPEED OF RESPONSE||PREMIUM PROACTIVE|
|Mission Critical* — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour on-site* service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process and emergency dispatch.|
|Proactive Maintenance — Maximises the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.|
Remote Advisory Options — Provides telephone and internet access to technical expertise for specialised applications and solutions such as Microsoft® Exchange, virtualization and more.
|Customisation and Setup|
Dells produktsupport dækker det hele, lige fra drivere og manualer til diagnosticeringsværktøjer og reservedele.