Dell ProSupportFaster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell™ ProSupport™ to get access to a certified technician in two minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-track dispatch, along with 7x24 access to Dell-certified technicians.
|Dell ProSupport Service Model|
|Dell ProSupport||Dell ProSupport for IT|
|Designed for organisations with limited or no dedicated IT staff. |
- 7x24 direct break-fix hardware support for your employees
- “How-to” support on popular software applications such as Norton™ AntiVirus, Microsoft® Office, Microsoft® Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop and Adobe® Acrobat™.
- Access to a certified technician in two minutes or less
|Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks. |
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, further customise your support solution by taking advantage of the Dell ProSupport options below that align to how you use your technology.
|SPEED OF RESPONSE||PROTECTION|
|Mission Critical 4-Hour On-site Service — Priority on-site service to get you back up and running fast|
Specialised On-site Options — Allows you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for laptops include:
- On-site Parts Management to help minimise downtime by having parts at your fingertips.
- On-site Personnel to augment your IT staff.
- On-site Diagnosis for accelerated troubleshooting.
|Asset Management and Protection |
Data Management and Protection
- Accidental Damage Protection* repairs or replaces accidentally damaged systems
- Keep Your Hard Drive* helps you retain control of sensitive data
- Hard Drive Data Recovery provides data recovery from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Customisation and Set Up|
Our end-to-end deployment services are designed to simplify and accelerate the customisation and utilisation of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.Learn MoreManaged Deployment
Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments that require a single point of accountability.Learn MoreCustom Factory Integration
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services, such as custom configuration, consolidation and integration, in our factory.Learn MoreImageDirect™
ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage and load custom images for Dell commercial client systems.Intel® AMT and Intel® vPro™ Support
For Intel AMT and Intel vPro customers, new deployment service options, such as unique password prepopulation, preconfigured management settings and no-touch deployment, can help ease deployment concerns while saving time and money.Advanced Configuration Services
With Advanced Configuration Services (ACS), you can save time and resources by selecting various settings during the purchase process. You can choose to partition your hard drive, select boot order, change BIOS settings and modify various standard software configuration settings.Asset Recovery Services
Asset Recovery Services offers safe and environmentally appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.