Dell Technologies has won a significant tender for eHealth Queensland, the information technology support service for Queensland Health, as the healthcare service standardises its technology fleet. The deal will benefit the state’s 16 Hospital and Health Services and those working in the Department of Health, with Dell Technologies providing PCs, tablets, notebooks, workstations, all-in-ones, rugged devices and monitors to support over 90,000 employees as they work to provide critical care and other vital services to a population of more than 5 million. The contract is under Queensland Education’s DET SOA 84891 (Category One – Supply and Support of ICT Hardware) and makes it one of the largest commercial client deals for Dell Technologies in Australia.
Dell Technologies capabilities in supply and support was a key driver in the successful tender. More than half (55 percent) of Queensland’s population live in remote areas, with the state covering an impressive 1.853 million km². Consequently, Queensland Health has a broad reach into sometimes sparsely populated areas and its staff need secure, reliable devices that enable them to work productively from anywhere. The ability to service or replace faulty devices with minimal disruption, no matter where the devices are located, was important in winning the tender.
In addition, Dell Technologies have provided a dedicated device build facility located in Australia for asset tagging and custom configurations provided assurance that it could match eHealth’s security requirements at the highest level.
Under the program, Dell Technologies has already deployed devices which has already allowed Queensland Health to quickly set up vaccine hubs for the state’ COVID-19 vaccine roll-out.
Angela Fox Senior Vice President and Managing Director of Dell Technologies Australia and New Zealand says: “The past two years have reinforced the importance of safe and quality healthcare and the critical role that technology plays in the creation of improved health outcomes. With our focus on transforming lives through the power of technology, coupled with a flexible supply chain to ensure consistent delivery, and strong regional support, I’m proud that Dell Technologies can assist eHealth in its mission to deliver proactive and flexible services for all Queenslanders.”