Premium Support Plus
Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur
Auto detect and problem tracking
SupportAssist automatically finds and fixes issues to keep you productive.
Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.
You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.
Premium Support
Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.
Why choose Dell Premium Support Plus?
Why choose Dell Premium Support Plus?
Accidental Damage
Accidents happen. Protect your PC from drops, spills and other disasters. Accidental Damage Protection Insurance offers you efficient repair or replacement service that reduces worry and gets you back to doing what you love, fast.
What’s covered:
What’s covered:
- Liquid spilled on or in unit
- Drops, falls and other collisions
- Electrical surge
- Damaged or broken LCD due to a drop or fall
Compare
What you get | Base Warranty | Premium Support | Premium Support Plus |
Technical support through phone and online*
|
Varies | 24x7 | 24x7 |
Hardware repair model* | Varies | On-site | On-site |
Dedicated phone queue with direct access to Dell support experts | |||
Single resource for software and hardware expertise | |||
Collaborative help to resolve everyday software issues* | |||
International support – help that travels with you* | |||
SupportAssist technology-enabled features* | |||
Proactively finds issues and contacts Dell while notifying you | |||
Predicts problems before they start | |||
Automated removal of viruses and malware | |||
Optimizes PC performance automatically | |||
Personalized help with software to set data backup, parental controls, and more |
Subscribe
Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.
Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!
See Terms and Conditions for details.
Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!
See Terms and Conditions for details.