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Support Services for Home

You do everything on your PC.

So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.

Need help choosing?

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Premium Support Plus

Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur

Auto detect and problem tracking
SupportAssist automatically ­finds and fixes issues to keep you productive.

Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.

You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

Premium Support

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


Why choose Dell Premium Support Plus?
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Accidental Damage

Accidents happen. Protect your PC from drops, spills and other disasters. Accidental Damage Protection Insurance offers you efficient repair or replacement service that reduces worry and gets you back to doing what you love, fast.

What’s covered: 
  • Liquid spilled on or in unit
  • Drops, falls and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

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What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online*
Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more

Subscribe

Subscribe

Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly. Monthly subscriptions are now available for Premium Support. Pay by the month. Cancel anytime with no penalty. It’s a new way to experience Dell’s advanced support technology for your PC.  

Yearly plans are still available. And Subscriptions let you cancel anytime. Now you have a choice!

See Terms and Conditions for details.

Disclaimers

  • In some countries, support after local business hours may be provided in a language other than the local language.
  • Onsite service is available after remote diagnosis. Service varies by system and by region. For details about Onsite Service see dell.com/servicecontracts.
  • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
  • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
  • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
  • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh.
  • Based on internal analysis April 2017.  Some features are not available on all products.
  • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.
  • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
  • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
  • Australian insurance law requires you to observe a 4-day deferral period before you purchase Accidental Damage Protection Insurance. Once the deferral period has passed and you have received your device, you may initiate the completion of your purchase.

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*Device comes with Windows 10 and a free Windows 11 upgrade or may be preloaded with Windows 11. Upgrade timing may vary by device. Features and app availability may vary by region. Certain features require specific hardware (see https://www.microsoft.com/en-au/windows/windows-11-specifications)

*DELL'S TERMS AND CONDITIONS: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at www.dell.com.au

GOODS BY DELIVERY ONLY: Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest NSW 2086. While the products advertised here are delivered direct to the customer, certain pre-configured and build to order products are available at selected retail stores. See in store for further details.

SMART SELECTION TERMS: Smart Selection products have an estimated delivery time of 2-3 working days from order confirmation for shipment to Sydney, Melbourne, Brisbane, Canberra, Wollongong and Newcastle. For all other locations estimated delivery times will be longer. If your orders contains both a Dell system and accessories, these products may be delivered separately. In the event of your selected product being out of stock, we will supply you with product direct from our manufacturing facility and estimated delivery times will be longer.

ONLINE PRICING: Prices advertised online include delivery fees. Goods are supplied by delivery only. Limit 5 units per customer.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

TRADEMARKS: Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

© 2022 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.


COPYRIGHT: © 2022 Dell Inc. All rights reserved.