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  1. Australia
  2. Shop For Home
  3. Support Services for Home

Intel® Core™ Processors

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Support Services for Home

You do everything on your PC.

So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.

Need help choosing?

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Premium Support Plus

Get rid of viruses and spot trouble before it happens!
SupportAssist can remove viruses and malware, and predict problems before they ever occur

Accidents? Covered.
Repairs are covered! That includes drops, spills, or electrical surges.

Personalized support
24x7 access to experts to help with software, data backup, or setting up your home network.

You go places.
Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

Premium Support

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.


Why choose Dell Premium Support Plus?
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Accidental Damage

Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

What’s covered: 
  • Liquid spilled on or in unit
  • Drops, falls and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

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What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online*
 Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Repairs for accidental damages like drops, spills and electrical surges

Disclaimers

  • In some countries, support after local business hours may be provided in a language other than the local language.
  • Onsite service is available after remote diagnosis. Service varies by system and by region. For details about Onsite Service see dell.com/servicecontracts.
  • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
  • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts.
  • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
  • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh.
  • Based on internal analysis April 2017.  Some features are not available on all products.
  • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/servicecontracts.
  • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
  • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
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*DELL'S TERMS AND CONDITIONS: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at www.dell.com.au

GOODS BY DELIVERY ONLY: Dell Australia Pty Limited (ABN 46 003 855 561) is located at Unit 3, 14 Aquatic Drive Frenchs Forest NSW 2086. While the products advertised here are delivered direct to the customer, certain pre-configured and build to order products are available at selected retail stores. See in store for further details.

SMART SELECTION TERMS: Smart Selection products have an estimated delivery time of 2-3 working days from order confirmation for shipment to Sydney, Melbourne, Brisbane, Canberra, Wollongong and Newcastle. For all other locations estimated delivery times will be longer. If your orders contains both a Dell system and accessories, these products may be delivered separately. In the event of your selected product being out of stock, we will supply you with product direct from our manufacturing facility and estimated delivery times will be longer.

ONLINE PRICING: Prices advertised online include delivery fees. Goods are supplied by delivery only. Limit 5 units per customer.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

TRADEMARKS: Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

© 2020 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.


COPYRIGHT: © 2020 Dell Inc. All rights reserved.
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