The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Fast response times for critical issues
Remote support
Online access to documentation, knowledge base articles, discussion forums and other technical resources
Product updates and upgrades
Tech Specs
General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware vRealize Automation Enterprise
Installation Type
Locally installed
Version
8
Licence Qty
25 OS instances
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
E-mail consulting - 1 year / 6 contacts
New releases update - 1 year
Web knowledge base access - 1 year
Web support - 1 year
Remote monitoring - 1 year
Technical support - 1 year - on-site - severity critical
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