Help Me Choose: Premium Support Plus Services

What are Dell Premium Support Plus Services?

Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.

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Limited Hardware Warranty/Basic Hardware Service

With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Premium Support

Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.

Includes:

  • 24x7 direct access to expert hardware and software phone support*
  • Onsite support after remote diagnosis*
  • Collaborative help to resolve everyday software issues*
  • International support – help that travels with you*
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

Premium Support Plus

Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

All the features of Premium Support AND…

  • Repair service for accidental drops, spills and electrical surges
  • Personalized help with software to set data backup, parental controls, and more
  • SupportAssist technology-enabled features*:
  • Proactively finds issues and contacts Dell while notifying you
  • Predicts problems before they start
  • Automated virus and malware removal
  • Optimizes PC performance automatically

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online* Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Repairs for accidental damages like drops, spills and electrical surges

SupportAssist for PCs

Keep your PC running at its best with SupportAssist. This technology is your single source for help with Dell PCs as it removes viruses, detects issues, optimizes settings and tells you when to make updates. Features vary by service plan level.
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