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Help Me Choose: Premium Support Plus Services

What are Dell Premium Support Plus Services?

Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.

Premium Support Plus

Limited Hardware Warranty/Basic Hardware Service

With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Premium Support

Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.

Includes:

  • 24x7 direct access to expert hardware and software phone support*
  • Onsite support after remote diagnosis*
  • Collaborative help to resolve everyday software issues*
  • International support – help that travels with you*
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

Premium Support Plus

Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents*, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

All the features of Premium Support AND…
  • Personalized help with software to set data backup, parental controls, and more
  • SupportAssist technology-enabled features*:
  • Proactively finds issues and contacts Dell while notifying you
  • Predicts problems before they start
  • Automated virus and malware removal
  • Optimizes PC performance automatically

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online* Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Accidental Damage is an optional extra, price and services are not included, which complies with Australia Law. Add on after your hardware purchase

SupportAssist for PCs

Keep your PC running at its best with SupportAssist. This technology is your single source for help with Dell PCs as it removes viruses, detects issues, optimizes settings and tells you when to make updates. Features vary by service plan level.

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All prices exclude taxes and environmental advanced disposal surcharges where applicable. Dell reserves the right to cancel orders arising from pricing or other errors. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to customers in Canada. All purchases subject to Dell's Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third party service agreement. Copies available at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) special offer or sale price per eligible system or product. Dell reserves the right to limit quantities.

Dell Rewards loyalty program is intended for individual consumer and small business customers and is not applicable to resellers, medium or large businesses or public sector customers. Members receive 3% back in Dell Rewards to their Dell.ca MyAccount on all eligible purchases (excluding taxes and fees). Total rewards earned within a 3 month period cannot exceed $1,000. Certain electronics and accessories may not be eligible. Dell Rewards expire in 90 days from the activation date unless you keep your account active by making additional purchases. See terms and conditions at Dell.ca/Rewards.

*Coupon Offer: Limited Quantities. Single use Coupon. Coupon cannot be combined with other discounts. Only one coupon may be applied per cart at checkout. Offer applies only to products and brands indicated and does not apply to systems or items purchased through the online systems configuration, refurbished items or spare parts. Purchase limit of 5 items per order. Not valid for resellers and/or online auctions. Categories and brands subject to the Coupon are indicated in the offer. *Coupon Offer: Limited Quantities. Single use Coupon. Coupon cannot be combined with other discounts. Only one coupon may be applied per cart at checkout. Offer applies only to products and brands indicated and does not apply to systems or items purchased through the online systems configuration, refurbished items or spare parts. Purchase limit of 5 items per order. Not valid for resellers and/or online auctions. Categories and brands subject to the Coupon are indicated in the offer.


*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.