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  3. Support for Business PCs

Support for Business PCs

Dell was once a small company. We get it.

We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together… and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

Shop PCs with ProSupport & ProSupport Plus

prosupport business pcs

ProSupport Plus

Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.

No time for downtime2

ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.

It’s a safe bet, we’ll call you first6

Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.

Free your time and your mind
Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.

Protect your assets and your data3,4

Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.

Can pay for itself with just one incident

ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.


Download ProSupport Plus Datasheet

ProSupport

ProSupport

Let’s face it, sometimes the basic warranty just won’t cut it. With one simple upgrade to ProSupport for PCs, you’ll gain peace of mind and expert 24x7 in-region support. Whether on the road or in the office, ProSupport engineers are standing by to keep your team up and running any time of day. And our SupportAssist technology will let us know if you’re having problems, automatically open a ticket, alert us and allow us to call you before you have a chance to call us. If we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals and up to 11x faster than the competition6.


Why choose Dell ProSupport Plus?

Help Me Choose

Feature comparison Base Warranty ProSupport ProSupport Plus
Technical support through phone, chat (US) and online Business hours 24x7 24x7
Onsite service for repairs1
Direct access to in-region ProSupport engineers
Single resource for software and hardware expertise7
Command center monitoring and crisis management
Retention of hard drive after replacement3
Repairs for accidental damages like drops, spills and electrical surges4
Proactive, automated issue detection, notification and case creation through SupportAssist technology2
Predictive issue detection for failure prevention through SupportAssist technology
Virus/malware removal and PC optimization through SupportAssist technology

SupportAssist

Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime7 and focus on what’s important. We’ll take care of any IT issues.

  • Predictive and proactive3 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
  • Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.

SupportAssist varies depending on plan level.

Learn more about SupportAssist
SupportAssist

Accidental Damage

Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
  • Convenient support hours
  • No hidden fees for repairs
  • Single point of contact for Dell warranty support
Download Accidental Damage Datasheet
Accidental Damage

Disclaimers

1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

2Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

3Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro..

4Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

5SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

6Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM

7Software support with collaborative 3rd party assistance.

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Footnotes
General terms: All prices exclude taxes and environmental advanced disposal surcharges where applicable. Dell reserves the right to cancel orders arising from pricing or other errors. Unless otherwise specifically advertised, promotional offers are not combinable with any other offer or volume based or other discounts to which you may be entitled. Advertised configurations and limited time offers only available to customers in Canada. All purchases subject to Dell's Customer Agreement or Dell's standard terms of sale, Dell's limited warranty terms and the applicable Dell or third-party service agreement. Copies available at www.dell.ca. Remember to back-up your data. Dell is not responsible for lost or corrupt data or software. Limit one (1) special offer or sale price per eligible system or product. Dell reserves the right to limit quantities.

Pricing for certain specified products: The regular or ordinary prices identified on this site for most Dell branded systems, monitors, support services and peripherals (“Specified Products”) are Dell’s regular or ordinary prices for online purchases only. No discounts apply to these online prices other than the promotional savings listed on this site (typically located next to the Specified Product that is on sale). Any such promotional savings are referenced off of the immediately previous or subsequent online price for the applicable Specified Product. If you have contractual terms with Dell that refer to a discount off of Dell’s list prices, you may find those list prices here.

Coupon offers: Limited Quantities. Offer applies only to products and brands indicated and does not apply to systems or items purchased through the online systems configuration, refurbished items or spare parts. Purchase limit of 5 items per order. Not valid for resellers and/or online auctions. Categories and brands subject to the Coupon are indicated in the offer.

Trademarks: Dell Technologies, Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. AMD, and the AMD Arrow logo, and combinations thereof are trademarks of Advanced Micro Devices, Inc.. The NVIDIA logo, GeForce, GeForce RTX, GeForce RTX Super, GeForce GTX, GeForce GTX Super, GRID, SHIELD, Battery Boost, Reflex, DLSS, CUDA, FXAA, GameStream, G-SYNC, G-SYNC Ultimate, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Other trademarks may be trademarks of their respective owners.

*Dell Rewards: Dell reserves the right to cancel orders arising from pricing or other errors. 3% excludes taxes and shipping. Rewards will expire after one-year of inactivity, during which you have not received or exchanged any points or Dell Dollars, as applicable. An expiration notice will be sent specifying the date of Points or Dollars expiry at least 30 days, but not more than 60 days before the date of expiration. The expiration will show on your account on the 15th day of the month after expiration. The total amount of Rewards Points that can be earned each Dell fiscal quarter shall not exceed 100,000. (The Dell fiscal calendar begins in February.) Outlet purchases do not qualify for rewards. Other exceptions and restrictions apply. Not valid for resellers and/or online auctions. Offers and rewards subject to change without notice, not combinable with all other offers. See full program terms at www.dell.ca/rewards.

1. Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. See more information here.

2. Free or included shipping: If your order is subject to free or included shipping or delivery, exceptions may apply for remote locations.​

3. Back to school: Purchase any XPS, Alienware or Inspiron PC (excluding Inspiron 15) or monitor between 7/28 at 7am am ET and 9/14 at 7 am ET and Dell Technologies will donate $4 for each eligible product within your purchase to the US Fund for UNICEF (125 Maiden Lane, NY, NY, 10038). Dell supports UNICEF and, based on global sales, will make a total minimum donation of $1,000,000.00 and up to a maximum donation of $2,500,000.00 to support UNICEF’s efforts to connect schools to the internet through Giga as part of this campaign. Offer applies to purchases on Dell.ca only. Customer will also get Accidental Damage included (does not apply to Outlet purchases); length of term will match the Support term selected. Not valid for resellers and/or online auctions. Items may ship separately. See Return Policy. For more information, visit https://www.unicef.org/partnerships/dell-technologies [unicef.org]. UNICEF does not endorse any company, brand, product, or service. Images used are commercially licensed. Children featured are not beneficiaries of UNICEF. Offers available only for specified time period. Prices do not include applicable taxes, shipping, environmental, and other surcharges. Offers not combinable with any other offers or discounts. Certain products may be limited in availability. Dell is not responsible for typography, pricing or other errors. Dell reserves right to cancel orders arising from any errors or limit quantities.