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    Support Services for Home

    You do everything on your PC.

    So keep it performing at its best by upgrading your support plan. It makes sense when you consider the cost of repairs and downtime. There’s a support level tailored for every type of PC owner. See which one is right for you.

    Need help choosing?

    Call 1-800-528-6152

    Shop PCs with Premium Support Plus

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    Premium Support Plus*

    Get rid of viruses and spot trouble before it happens!
    SupportAssist can remove viruses and malware, and predict problems before they ever occur

    Accidents? Covered.
    Repairs are covered! That includes drops, spills, or electrical surges.

    Personalized support
    24x7 access to experts to help with software, data backup, or setting up your home network.

    You go places.
    Dell is available even when you travel. If we can’t resolve the issue over the phone, a technician can meet you at home, work, or school.

    Premium Support

    Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist* technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals.

    Why choose Dell Premium Support Plus?
    Premium Support

    Accidental Damage

    Drops, spills and surges happen. It’s a part of life. Protect yourself from accidents with Accidental Damage service. It comes free with Premium Support Plus or you can add it to your Premium Support or base warranty packages. You’ll be ready for life’s little accidents. All you have to do is contact us and, right away, we’ll assess what’s wrong and what you need and get you back in working order.

    What’s covered*: 
    • Liquid spilled on or in unit
    • Drops, falls and other collisions
    • Electrical surge
    • Damaged or broken LCD due to a drop or fall


    What you get Base Warranty Premium Support Premium Support Plus
    Technical support through phone and online*
    Varies 24x7 24x7
    Hardware repair model* Varies On-site On-site
    Dedicated phone queue with direct access to Dell support experts
    Single resource for software and hardware expertise
    Collaborative help to resolve everyday software issues*
    International support – help that travels with you*
    SupportAssist technology-enabled features*
    Proactively finds issues and contacts Dell while notifying you
    Predicts problems before they start
    Automated removal of viruses and malware
    Optimizes PC performance automatically
    Personalized help with software to set data backup, parental controls, and more
    Repairs for accidental damages like drops, spills and electrical surges

    *Important Information

    • In some countries, support after local business hours may be provided in a language other than the local language.
    • Onsite service is available after remote diagnosis. Service varies by system and by region. For details about Onsite Service see
    • Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.
    • Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description
    • SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
    • Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report:
    • Based on internal analysis April 2017.  Some features are not available on all products.
    • Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit
    • Please note the coverage periods for selected Accidental Damage Service and Support Service must be the same.
    • Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
    • 30-day waiting period applies if Accidental Damage purchased after purchase of the supported product.  Waiting period does not apply to renewals if purchased prior to expiration of preceding term.
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