ITSM – IT Service Management Integration

    Intel Innovation Built-in
    • Integrate to optimize

      Integrate your ITSM to optimize

      Currently using an IT Service Management (ITSM) solution? Now you can use your existing ITSM platform to purchase directly from Dell Technologies. With Dell API technology our Premier experts can help integrate your existing ITSM with Dell at no cost. We'll get you up and running, enabling authorized employees across your organization to buy the technologies they need more efficiently—while adhering to your corporate procurement policies.

    • it service management; IT service management solutions for your business

      Support your digital transformation strategy with end-to-end user self-service procurement

      • Move from a centralized procurement model with ITSM Integration and automate procurement into the ITSM workflow process
      • With the new library Dell APIs for procurement integration, you can extend the benefits of your existing ITSM system—such as automating approvals, managing IT service tickets, and more—to the Dell purchasing environment
    • Streamline how employees get what they need

    • 1. Team Member logs into IT request portal and sees pre-approved product
      bundles (including software and peripherals)

      2. Team Member selects items and creates Order Request

      3. Order Request flows through custom approval process

      4. Purchase Order generated and submitted to Dell Order Management System

      5. Device ships from the Configuration Center and Team Member receives device

      Streamline how your employees get what they need