Client Support and Troubleshooting eLearning

This course provides you with basic troubleshooting steps to resolve issues when deploying client systems. Topics include troubleshooting hardware, network connectivity, setup, data migration, and data wiping. Recommended along with the Client Systems Deployment and Implementation course, this training helps prepare you for the Implementing Client Systems authorization exam.

Course Objectives

Upon successful completion of this course, participants should be able to:

• Troubleshoot hardware including power, POST, video, boot issues and common wired and wireless network connectivity problems
• Troubleshoot initial setup, data migration, and data wipe installation

Course Outline

The content of this course is designed to support the course objectives.

• Troubleshooting Hardware
  • Identifying and resolving basic power, post, video, boot, and peripheral issues
• Troubleshooting Networking Connectivity
  • Identifying and resolving basic wired and wireless network connectivity issues
• Troubleshooting Setup
  • Identifying basic error messages
  • Basic troubleshooting of setup script failure