Avoid system downtime,
Across the industry, the nature of IT support and maintenance has evolved slowly. At Dell, we have a long history of innovation in system support and repair, but our latest capability — built on a foundation of vigilant sensors, big data, analytics, and IoT — is a revolution that will change the way you look at saving time and increasing availability.
Dell’s ProSupport suite, and support tools such as SupportAssist and TechDirect, shift age-old monitoring and maintenance routines from reactive to proactive, from passive to predictive, from manual to automated. At Dell, we are taking the “break” out of “break-fix."
And it’s not just innovative software. With ProSupport Plus, you get:
- Priority access to ProSupport Engineers 24x7
- Proactive automated support with SupportAssist
- Designated Technology Service Manager*
- Same and next business day onsite support after remote diagnosis**
- And much more
Become a part of the IT support and maintenance revolution.
*For ProSupport Plus for PCs customers a designated Technology Service Manager (TSM) is available with 500 or more seats.
**Availability and terms of Dell EMC Services vary by region and by product. For more information, contact your Dell EMC sales representative.