ProSupport Plus
Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.
No time for downtime2
ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.
ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.
It’s a safe bet, we’ll call you first6
Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.
Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.
Free your time and your mind
Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.
Protect your assets and your data3,4
Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.
Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.
Can pay for itself with just one incident
ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.
Download ProSupport Plus Datasheet
ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.
ProSupport
Let’s face it, sometimes the basic warranty just won’t cut it. With one simple upgrade to ProSupport for PCs, you’ll gain peace of mind and expert 24x7 in-region support. Whether on the road or in the office, ProSupport engineers are standing by to keep your team up and running any time of day. And our SupportAssist technology will let us know if you’re having problems, automatically open a ticket, alert us and allow us to call you before you have a chance to call us. If we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals and up to 11x faster than the competition6.
Why choose Dell ProSupport Plus?
Why choose Dell ProSupport Plus?
Help Me Choose
| Feature comparison | Base Warranty | ProSupport | ProSupport Plus |
| Technical support through phone, chat (US) and online | Business hours | 24x7 | 24x7 |
| Onsite service for repairs1 | |||
| Direct access to in-region ProSupport engineers | |||
| Single resource for software and hardware expertise7 | |||
| Command center monitoring and crisis management | |||
| Retention of hard drive after replacement3 | |||
| Repairs for accidental damages like drops, spills and electrical surges4 | |||
| Proactive, automated issue detection, notification and case creation through SupportAssist technology2 | |||
| Predictive issue detection for failure prevention through SupportAssist technology | |||
| Virus/malware removal and PC optimization throught SupportAssist technology |
SupportAssist
Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime7 and focus on what’s important. We’ll take care of any IT issues.
SupportAssist varies depending on plan level.
Learn more about SupportAssist
- Predictive and proactive3 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
- Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.
SupportAssist varies depending on plan level.
Learn more about SupportAssist
Accidental Damage
Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.
Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
- Convenient support hours
- No hidden fees for repairs
- Single point of contact for Dell warranty support