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Help Me Choose: Premium Support Plus Services

What are Dell Premium Support Plus Services?

Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.

Premium Support Plus

Limited Hardware Warranty/Basic Hardware Service

With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Premium Support

Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.

Includes:

  • 24x7 direct access to expert hardware and software phone support*
  • Onsite support after remote diagnosis*
  • Collaborative help to resolve everyday software issues*
  • International support – help that travels with you*
  • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

Premium Support Plus

Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents*, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

All the features of Premium Support AND…
  • Personalized help with software to set data backup, parental controls, and more
  • SupportAssist technology-enabled features*:
  • Proactively finds issues and contacts Dell while notifying you
  • Predicts problems before they start
  • Automated virus and malware removal
  • Optimizes PC performance automatically

What you get Base Warranty Premium Support Premium Support Plus
Technical support through phone and online* Varies 24x7 24x7
Hardware repair model* Varies On-site On-site
Dedicated phone queue with direct access to Dell support experts
Single resource for software and hardware expertise
Collaborative help to resolve everyday software issues*
International support – help that travels with you*
SupportAssist technology-enabled features*
Proactively finds issues and contacts Dell while notifying you
Predicts problems before they start
Automated removal of viruses and malware
Optimizes PC performance automatically
Personalized help with software to set data backup, parental controls, and more
Accidental Damage is an optional extra, price and services are not included, which complies with Australia Law. Add on after your hardware purchase

SupportAssist for PCs

Keep your PC running at its best with SupportAssist. This technology is your single source for help with Dell PCs as it removes viruses, detects issues, optimizes settings and tells you when to make updates. Features vary by service plan level.

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*DELL'S TERMS AND CONDITIONS: All sales subject to Dell's terms and conditions. You can find them by clicking on "Terms and Conditions of Sale" located at the bottom of our website, www.dell.co.nz OR on request

**Leasing and financing is provided to qualified commercial customers by Dell Financial Services Pty Ltd (DFS) Company No. 5553309 at P.O. Box 106033, Downtown Auckland 1143, New Zealand. Offers may not be available or may vary. Not all customers may qualify for these rates. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to DFS. Dell Technologies and the Dell Technologies logo are trademarks of Dell Inc.

GOODS BY DELIVERY ONLY:
The goods advertised above are supplied direct by Dell New Zealand Limited BN 425354. They are sold direct from the factory to the customer.

ONLINE PRICING: Prices advertised online include delivery fees. Goods are supplied by delivery only. Limit 10 units per customer.

MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

TRADEMARKS: Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

© 2022 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

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