Dell Infrastructure Services: Execution Without Excuses
Dell brings pure execution to IT services. The planning, implementation and maintenance of your IT infrastructure deserve nothing less. Variability in execution can compromise user productivity, IT resources, and ultimately, your reputation. By leveraging our heritage of process-driven excellence, Dell services can deliver a smarter way. That's pure Dell.
Gold Enterprise Support
Provides 7x24 rapid response and resolution of critical issues including escalation management and on-site Emergency Dispatch procedures to quickly restore operations. This level of support is appropriate for networks that are being used for email systems, database applications and virtualization.
Silver Enterprise Support
Silver support provides convenient 7x24 phone access for hardware and core software troubleshooting with 4-hour2 7x24 on-site services following completion of phone-based troubleshooting. This level of support is appropriate for file and print networks and other non-production testing and development.
Platinum Plus Enterprise Support
Dell's most comprehensive level of premium support for network systems combines rapid response and resolution for critical issues with customized account planning and reporting to proactively help improve uptime. With Platinum Plus, you receive direct access to the Enterprise Command Center and a designated Platinum Technical Account Manager and can enjoy the benefits of Operations Performance Benchmarking and ECC Real-time Tracking Window.
Learn More about Dell Enterprise Support Services
Dell provides streamlined standard installation services so you can easily choose the specific package that quickly gets new systems into the workspace and old systems out.
Additional Service Offerings
In today's environment, businesses depend on their advanced server and storage systems running like clockwork. Maximum uptime is crucial. IT professionals' success and credibility depends on knowing they can reliably deliver business-critical operations and rapidly resolve problems when they do arise. They also need the flexibility to match support to the different needs of various end users and applications environments, smartly balancing quality and costs.
Backup and Recovery
Dell offers comprehensive project management to help you optimize your technology, improve efficiencies, and minimize downtime with a tailored archiving, backup, recovery solution engineered to provide increased flexibility, scalability, and manageability.
Storage and Server Consolidation
Consolidation services provide a common platform to allocate and manage growing demands for data storage and helps reduce administrative effort by establishing a single management console. Dell's comprehensive approach to storage and server consolidation is designed to help you accelerate productivity by delivering customized systems, software and services that ease management and can result in lower total cost of ownership. Consolidation can offer these key benefits:
Comprehensive Storage Training and Certification
Arm your employees with the knowledge and skills they need to be as productive as possible. Dell offers comprehensive training services which include hardware and software training, as well as PC skills and professional development classes. Dell training can help improve system reliability, maximize productivity, and reduce end user requests and downtime.
On-Site2 Installation and Remote Installation Services
Remote Configuration Set-up
On-Site2 Installation: Hardware and OS
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