Future of Work: Accelerating Innovation with Monitors to Drive Business Outcomes

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We worked with IDC annually to identify key trends that are expected to accelerate monitor innovation and contribute to a more efficient organization. Here are the five key outcomes from our Future of Work 2020 study which will continue to develop over the next few years and impact an organization’s monitor selection criteria. 


As the line between personal and professional life converge, organizations are placing an increasing importance on remote work and creating a more flexible and collaborative workplace. IDC predicts that by 2024, 30% of (G2000)¹ firms will rely on a secure, highly integrated and collaborative ecosystem that helps companies to function as borderless organizations².

Monitors are key enablers for smarter and faster collaboration. For example, large interactive monitors with touch functionality improve meeting productivity by supporting diverse collaboration needs including communicating over different applications, annotating on the same presentations or documents that can be shared on a single screen.

Companies will be looking at different monitor solutions for employees’ workspaces, various types of meeting spaces and even remote offices to better connect and collaborate with their teams. Dell sees monitors offering users the ability to connect quickly, present and share content and collaborate effortlessly.


According to the U.S. Bureau of Statistics, millennials are forecast to comprise of half of the workforce by 2020. The changing demographics of the future workforce will urge organizations to commit to environmental and social tenets like using energy efficient products and increasing efforts to reduce carbon footprint.

For millennials and Gen Z workers, factors such as environmental impact, social awareness and sustainability are important considerations for choosing an employer – in fact, 35% of workers will consider employers based on social and environmental factors by 2021³.

Dell is continually pushing the boundaries to find ways to reduce our environmental impact—and that includes developing energy-efficient monitors. We are ahead in the industry with seven monitors registered as EPEAT Gold to date and many more awarded the ENERGY STAR® Most Efficient Mark in 2020. You can expect this number to increase in the coming months. In addition to advancing sustainability and attracting younger talent, there’s also an economic benefit to investing in energy-efficient monitors, you can potentially save up to $52 USD annually in electricity bills.


Optimizing employee performance to drive productivity has a direct correlation to business impact. New workloads involving data processing, visualization or AR-driven design will result in employees requiring larger display real estate so that they can see and do more.

Dell sees ultrawide monitors offering many benefits — employees can improve productivity by viewing multiple windows without scrolling or tab switching, and organizations can reduce overall IT spending and maintenance by eliminating the need for multiple monitors and cables at each desk. Many professionals including financial analysts, architects and designers take advantage of the increased display size to multitask, scroll through data and run high-processing applications — something smaller monitors can’t do as seamlessly. IDC sees this trend reflected in customer and market behavior; people are transitioning their workspaces to include ultrawide monitors with the shipment of ultrawide monitors growing steadily over the years (2015-2019)4.


Maintaining color fidelity and precision is relevant to many industries, including medical imaging for accurate diagnosis and those working with high resolution content like AR/VR, 3D and even mass marketing materials.  IDC expects 20% of G2000 workers will have access to various forms of technology assistance including robotics, AR/VR and wearables to aid their work by 20255.

The drive to create high-quality, engaging content will encourage companies to adopt color-accurate displays. We see the shift where companies are adopting more In-Plane Switching (IPS) technology, which provides a better visual experience and color reproduction as compared to twisted nematic (TN) panels. According to IDC, monitors with IPS panels accounted for 50% of overall shipments globally in 20196.

As monitors continue to evolve, they will need to support wider color fidelity and precision tasks to meet the latest industry standards and cater to broader application of color across multiple industries. Dell will continue to push the boundaries in the area of color technology, delivering monitors with the widest color coverage and most precise color accuracy. 


In the ongoing battle for retaining top talent, organizations are placing an increasing importance on delivering a superior employee experience (EX). According to IDC, by 2022, 35% of organizations will run active EX programs to incorporate modern, digital experiences to drive brand affinity7.

Academic studies8 have shown a direct correlation between positive employee experience and aesthetically designed workspaces. Monitors are integral to an organization’s success in delivering superior user experiences as the majority of knowledge workers spend on average eight hours a day in front of a screen. Monitors serve as the primary gateway to view, create and interact with digital content as well as collaborate with colleagues.

Dell knows that visually appealing monitors with better resolution, wider screen size, richer colors, an ergonomic base and ultra-thin narrow bezel designs provide a sleek and clean aesthetic, while offering a better viewing experience and greater productivity.  You can expect to see more monitor innovations from us later this year. 


Future workloads will require monitors to capture more accurate color content, operate data-intensive applications more smoothly and help employees collaborate smarter and faster. A standardized one-size-fits-all approach with monitors selection is no longer useful. It’s important to have a clear understanding of how different roles in your organization can benefit from a more specific monitor selection to drive the best employee experience, while also looking at how you can boost employee satisfaction and productivity.

Interested in learning more? Check out the full IDC Trends paper, sponsored by Dell, The Future of Work: Accelerating Innovation with Monitors to Drive Business Outcomes, March 2020 here.


1 Forbes, Editors Pick (May 2019), Global 2000: The World’s Largest Public Companies

2 IDC FutureScape: Worldwide Future of Work 2020 Predictions, Doc #US44752319, October 2019

3 IDC FutureScape: Worldwide Future of Work 2020 Predictions, Doc #US44752319, October 2019

4 IDC Worldwide PC Monitor Tracker Q2 2019

5 IDC FutureScape: Worldwide Future of Work 2020 Predictions, Doc #US44752319, October 2019

6 IDC Worldwide PC Monitor Tracker Q1 2020

7 IDC FutureScape: Worldwide Customer Experience 2020 Predictions, Doc #US45583819, October 2019

8 Florida State University Study, Workplace Design: Facilitating Collaborative and Individual Work within the Creative Office Environment, 2015; Steffen Robert Giessner, Sut I Wong, Christoph van Ballen, and Vasilis Roufani, Working  New Ways of Working to Attract Millennials, 2017; and Jacob Morgan, The Employee Experience Advantage – How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools They Need and a Culture They Can Celebrate, John Wiley & Sons, 2017, Page 86

Yoon Lee

About the Author: Yoon Lee

Yoon currently serves as the Vice President for Displays in Dell Technologies Software and Peripherals business. In her current role, she leads end-to-end product planning and marketing for Dell commercial, consumer and gaming monitors. During her eleven years at Dell, Yoon has built a strong record of product development success across multiple roles within Dell. Most recently, she led the commercial and gaming displays team in developing multiple award-winning products. Prior to that, she has held several leadership positions including Director of Client Peripheral marketing, planner for OptiPlex, Notebook LCDs and RMSD portfolio. Her experience over the years has equipped her with an in-depth knowledge of both Dell Technologies and the displays industry. Yoon received her bachelor’s degree from Seoul National University and her MBA from the University of Michigan’s Ross School of Business.
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