Alienware Care Next Business Day Onsite Service, 24 Month(s)
Accidental Damage Protection
None
Keyboard
Alienware White Backlit Keyboard, English US
Ports
2 USB 3.2 Gen 1 (5 Gbps) ports Type-C Port (USB 3.2 Gen 2, DisplayPort 1.4a with Power Delivery) (iGPU) Type-C Port (USB 3.2 Gen 2, DisplayPort 1.4a) (iGPU) 1 HDMI 2.1 port with Discrete Graphics Controller Direct Output 1 universal audio jack (RCA, 3.5 mm) 1 RJ45 Ethernet port, 1GbE 1 power-adapter port
Slots
No slots
Dimensions & Weight
Height (peak): 22.70 mm (0.89 in.) Height (front): 18.60 mm (0.73 in.) Width: 356.98 mm (14.05 in.) Depth: 265.43 mm (10.45 in.) Starting weight: 2.49 kg (5.49 lb) Maximum weight: 2.57 kg (5.68 lb)*
Touchpad
Multi-touch gesture Premium Precision touchpad with integrated scrolling
Camera
720p at 30 fps HD camera, Dual-array microphones
Audio and Speakers
Stereo speakers, Realtek AL3204 Audio Controller, 2 W x 2 = 4 W total
Reviews are provided by verified users through email, My Account, or at events.
What customers are saying
The Dell Alienware 16 Aurora is praised by many customers for its strong gaming performance, smooth multitasking and easy upgradeability, with examples like smooth 2K gaming and fast SSD installations. However, a sizable share of customers report serious reliability problems such as frequent crashes, black screens, overheating and loud fans, often compounded by poor or unresponsive customer service. Overall, while the laptop’s specs satisfy performance‑focused customers, the recurring hardware faults and support frustrations dominate the review landscape.
This AI-generated summary reflects customer review from the past two years and is updated weekly.
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