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SupportAssist for PCs

Smart technology that powers your support experience

SupportAssist¹ is the smart technology, available on your PC that will keep it running like new by removing viruses, detecting issues, optimizing settings and telling you when you need to make updates. Premium Support Plus customers enjoy the full set of SupportAssist features including predictive issue detection and proactive resolution.

Ready for the best in PC support?  

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Keep your PC running like new

Boost performance

  • Automatically optimizes
  • Frees up space
  • Tunes Wi-Fi and PC settings

Proactive resolution

If there’s a problem, we contact you first and make resolution easy²

Predict issues

Our smart technology detects failures before they happen³

Get updates

Stay up to date with the latest drivers and downloads

Protect your PC

Automatically remove viruses and malware

Single stop for support

  • Open a support request
  • Access technical support
  • Get service plan details

Premium Support Plus

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Get the most out of SupportAssist with Premium Support Plus

  • Premium Support Plus and SupportAssist help you get issues resolved up to 46% faster compared to basic hardware service4
  • Optimizes PC performance automatically
  • Predicts hard drive, battery and solid state drive issues before the problem starts
  • Automated removal of viruses and malware

Learn more

1. SupportAssist is not available on Linux, Windows RT, Android, Ubuntu or Chrome based products.

2. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards.

3. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

4. Based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: http://facts.pt/sk4vHh

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