Help Me Choose: Support Services

ProSupport* provides direct access to ProSupport engineers for hardware and software challenges. This support includes Dell’s SupportAssist technology, which remotely monitors PCs and tablets*, provides notifications for issues that arise and automatically creates a case to resolve them. When necessary, a field technician will provide onsite* support to ensure repairs are done quickly and conveniently.

ProSupport Plus is the only* complete support service that automates support for PCs and tablets* to prevent issues before they occur and quickly resolve issues when needed. It combines 24x7 expert hardware and software support by ProSupport engineers, onsite* repair after remote diagnosis, repair for devices that are accidentally damaged and the ability to keep a hard drive after replacement to ensure data security*.