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    Intel® Core™ Processors

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    Support Services for Server, Storage, & Networking

    Your ideas. Your future. Our support.

    With over 30 years experience, Dell Technologies is a services partner you can count on today and in the future. Our single greatest measure of success, and our obsession, is you.

    You may not be a business giant…yet.  But with Dell EMC and our ProSupport Enterprise Suite, you have a technology partner that will provide the level of support you are looking for right now and in the days to come.

    Transform your small business. Call us at 1-800-456-3355.

    Your ideas. Your future. Our support.

    Help Me Choose

    Feature Comparison Basic Warranty ProSupport ProSupport Plus
    Technical support through phone, chat and online Business hours 24x7 24x7
    Product coverage Hardware only Hardware & Software Hardware & Software
    Onsite service1
    Automated issue detection & proactive case creation2
    Self-service case initiation and management
    Access to Software updates
    Command center monitoring and crisis management3
    Priority access to specialized support experts
    An assigned Service Account Manager (SAM)
    3rd party software support4
    Personalized assessments and recommendations
    Semiannual systems maintenance4

    ProSupport

    Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the data center. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business.

    ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

    Learn more about ProSupport
    ProSupport for Enterprise

    ProSupport Plus

    ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise so you can focus on innovating and growing your business.  It’s no wonder our customers report over 97% overall satisfaction with ProSupport Plus.

    Our experts are ready to help
    With ProSupport Plus you’ll get 24x7 immediate troubleshooting from one of our over 6,800 support engineers located around the globe.  Not to brag, but our engineers are smart!  With ProSupport Plus, customers see up to 36% faster resolution of their issues5.

    An advocate with you all the way
    You’ll be assigned a Service Account Manager (SAM) who will ensure you get the best possible proactive and predictive support experience.  With ProSupport Plus, our customers experience up to 31% fewer service requests5.

    Automated, proactive and predictive support
    Accelerated resolution with predictive monitoring, notifications, automated case creation and proactive response, all enabled by SupportAssist.  Customers using ProSupport Plus with connectivity experience up to 89% faster response to critical issues.

    Support for 3rd party software
    We are your single point of accountability for any eligible 3rd party software installed on your ProSupport Plus system, whether your purchased it from us or not.

    Getting the most from your investment
    Twice a year, your SAM will work with you to review the health of your system and will even arrange to have us remotely install important updates at a time that’s right for you.

    Disclaimers

    1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

    2SupportAssist for Enterprise automatically detects and proactively alerts Dell EMC.

    3
    Command center and crisis management availability varies by country and by product purchased.

    4Some restrictions apply.  See service description for details.

    5Based on an August 2020 internal analysis of service requests from August 2019 to August 2020 for Dell EMC storage, data protection and hyper-converged products comparing service requests for connected products with ProSupport Plus for Enterprise vs. products without it. Connectivity is via Secure Remote Services. Actual results may vary.
    
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    * IMPORTANT DELL DETAILS: 

    **Dell's Terms and Conditions: apply to all sales available on request or at "Terms and Conditions of Sale" located at the bottom of our homepage at: www.dell.com.sg 

    Prices and specifications are correct at date of publication but subject to availability or change without notice. Promotional deals apply to maximum order size of 3 desktop or laptop systems. Dell cannot guarantee that promotions and prices listed online will be available to purchase by telephone.

    RETURNS POLICY: Dell’s “Returns Policy” found at //www.dell.com.sg/applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply. 

    MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors. 

    ONSITE SERVICE : Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished . 

    COMPLETECOVER: CompleteCover service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell. 

    TRADEMARKS: Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

    © 2018 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

    ©2011 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD Turion, Radeon and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other trademarks are for informational purposes only and may be trademarks of their respective owners.

    COPYRIGHT: © 2019 Dell Inc. All rights reserved.
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